# Lead - Solution Engineer at Freshworks

Freshworks is hiring a Lead - Solution Engineer in Chennai, India. Level rates it Works on AI ●●●○; you can [apply on Freshworks](https://jobsbylevel.com/go/f107327c-62b8-40e1-8588-233aa1339612?utm_medium=ai-agent).

AI Level 3, AI centrality 65 out of 100. Chennai, India.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 3 (score 65 out of 100)
- Location: Chennai, India
- Posted: August 26, 2026
- Apply: https://jobsbylevel.com/go/f107327c-62b8-40e1-8588-233aa1339612?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=lead-solution-engineer-at-freshworks-83312c

## Prepare for this job

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## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us Freshservice is expanding what “AI-driven ITSM” means for our customers — from Freddy AI Copilot and Freddy AI Agent, to Agent Studio for building custom agentic workflows, to MCP Gateway connecting Freshservice to the broader AI stack. We're creating a new kind of Solutions Engineering role to match: the Lead AI Solution Engineer. This is a specialist presales role for someone who can do three things at once: speak credibly to technical and business buyers about AI value, architect and demo AI solutions on top of Freshservice, and stay hands-on enough to help customers get those solutions live post-sale. You'll be the AI subject-matter expert embedded in SMB and Commercial deals, partnering with Account Executives, core SEs, Product, and Professional Services to win competitive deals and make sure the AI value we sell is the AI value customers actually realize. You'll report into the Solutions Engineering leadership team and act as a force multiplier for the broader SE org — enabling peers, building reusable AI demo assets, and representing the voice of the customer back to Product on where our AI roadmap needs to go next. What You'll Do Own the technical narrative for AI/Freddy across strategic and competitive deals — positioning Freddy AI Copilot, Freddy AI Agent, Agent Studio, and MCP Gateway against how prospects actually work today, not a generic AI pitch. Design and deliver tailored AI proofs-of-concept and demos: configuring agentic workflows, custom skills, and automations in Agent Studio, and connecting Freshservice to customer data and tools via MCP Gateway and APIs. Lead technical discovery specifically for AI use cases — ticket deflection, agent-assist, workflow automation, knowledge management — quantifying expected impact (deflection rate, resolution time, agent productivity) with the customer, not just for them. Lead internal projects that improve Solution Engineering efficiency and productivity, identifying repetitive processes and building AI driven workflows to simplify or automate them. Partner with Account Executives and core Solution Engineers as the AI overlay specialist on SMB, Commercial and competitive pursuits, joining deals at the point where AI differentiation matters most. Support deal-winning activities end to end: RFP/RFI responses, executive briefings, proof-of-value engagements, and security/architecture reviews for AI components (data handling, model governance, integration security). Bridge presales to delivery: work with Professional Services and Customer Success to help scope and de-risk the implementation of AI solutions sold, so what was demoed is what gets deployed. Build and maintain a library of reusable AI demo environments, reference architectures, and ROI/business-case models that the wider SE team can self-serve. Track competitive AI

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