# Leads Systems Operations Engineer - Infrastructure Development at Wells Fargo

Wells Fargo is hiring a Leads Systems Operations Engineer - Infrastructure Development in Hyderabad, India. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/eb6d1315-d373-4b49-8b1e-69dacdb0351a?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Hyderabad, India.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Hyderabad, India
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/eb6d1315-d373-4b49-8b1e-69dacdb0351a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=leads-systems-operations-engineer-infrastructure-development-at-wells-fargo-1ebcd0

## Description

About this role: Wells Fargo is seeking a Lead Systems Operations Engineer for CT Platform Mission Control Team. In this role, you will: Lead complex, broad-impact initiatives across Event Management, Incident Management, and Operational Excellence functions. Serve as the primary event commander during Major Incidents, coordinating technical teams through service restoration and impact analysis. Facilitate bridge calls and engage appropriate support teams to accelerate issue resolution. Collaborate with Dev and platform teams to improve event detection, monitoring, observability, and operational readiness. Review and analyze complex technical incidents, recurring issues, service degradations, and operational risks. Identify systemic issues and drive permanent corrective actions through Problem Management processes. Lead operational reviews, event trend analysis, and service performance reporting. Develop and present operational reports, executive dashboards, Power BI analytics, and leadership presentations. Ensure adherence to Incident, Change, Problem, and Event Management governance standards. Engage stakeholders and senior leadership during critical business-impacting events. Drive operational discipline around ticket hygiene, shift handovers, escalation management, and operational controls. Partner with platform and application support teams to improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR). Identify opportunities to automate manual operational activities using enterprise automation tools. Collaborate with technical peers, colleagues, and senior leaders to resolve complex operational challenges. Manage and mentor Event Management engineers and analysts. Manage allocation of people and operational resources across shifts and critical support functions. Support hiring, coaching, career development, and talent management activities. Required Qualifications: 5+ years of Systems Engineering, Systems Operations, Production Support, Event Management, or Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. 2+ years of leadership experience managing operational support teams consisting of 10+ team members. Experience leading Major Incident Management (MIM) and event coordination activities in enterprise environments. Strong experience in Systems Engineering, Technology Operations, Infrastructure Support, or Production Support functions. Experience creating and managing operational reports, executive dashboards, Power BI reports, ServiceNow metrics, and leadership presentations. Strong understanding of Incident, Change, Problem, and Event Management processes. Experience managing production-critical applications and platform support activities. Excellent stakeholder management and executive communication skills. Ability to perform effectively during high-pressure, mission-critical events and outages. Desired Qualifications: Experience within a Mission Control, Command Center, Event Management, or Major Incident Management environment. Strong knowledge of ITIL service management practices. Experience leading service restoration efforts for large-scale application and infrastructure outages. Strong experience with monitoring and observability platforms such as Splunk, AppDynamics, ThousandEyes, DownDetector, Healthscope, Grafana, or similar technologies. Experience identifying monitoring gaps and implementing proactive monitoring solutions. Ability to analyze operational trends and recommend improvements to increase reliability and availability. Experience creating executive-ready operational reports and service health dashboards. Experience working with cloud technologies and hybrid infrastructure environments. Hands-on experience with Linux operating systems and production troubleshooting. Knowledge of application servers, middleware technologies, databases, and enterprise infrastructure

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/leads-systems-operations-engineer-infrastructure-development-at-wells-fargo-1ebcd0

Source: https://jobsbylevel.com/jobs/leads-systems-operations-engineer-infrastructure-development-at-wells-fargo-1ebcd0

## Cite this page

Level. https://jobsbylevel.com/jobs/leads-systems-operations-engineer-infrastructure-development-at-wells-fargo-1ebcd0.

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