# Learning Operations Lead at Diageo

Diageo is hiring a Learning Operations Lead in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Diageo](https://jobsbylevel.com/go/22e85b8e-2d7f-44a8-b706-60fdc3f1f4df?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Bangalore, India.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Bangalore, India
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/22e85b8e-2d7f-44a8-b706-60fdc3f1f4df?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=learning-operations-lead-at-diageo-be2b72

## Description

Job Description : About the Function: ​​​Global Business Operations keeps our business moving, connecting markets, streamlining processes and keeping everything running smoothly at scale. With teams across Bangalore, Budapest, Bogotá, Gurugram. GBO delivers the essential services that support our day-to-day performance, from finance to operations and beyond. It’s a truly global environment, where collaboration across time zones and cultures is part of everyday life. You’ll gain exposure to different markets, build skills for the future and develop a broad understanding of how a business operates at scale. It’s a great place to learn, grow and see the bigger picture. About the role: Head of Learning Operations Level 4B, Associate Vice President Location: Bangalore Reporting to: Head of People Experience Role Purpose The Head of Learning Operations is responsible for leading the global Learning Operations function, ensuring the effective delivery, governance, and continuous improvement of learning services, learning technologies, and operational processes. The role provides strategic leadership for Learning Administration, Learning Management Systems (LMS), compliance learning, reporting and analytics, and the Learning Operations Analyst team to deliver an exceptional learner experience and data-driven business insights. Key Responsibilities Learning Operations Strategy · Define and execute the global Learning Operations strategy aligned with organizational learning and business priorities. · Lead the end-to-end operational delivery of learning services across employees, contractors, distributors, and external partners. · Drive operational excellence through standardized processes, automation, continuous improvement, and service innovation. · Establish governance frameworks, operational KPIs, and service level agreements (SLAs) to ensure consistent, high-quality service delivery. Learning Technology & LMS Management · Own the administration, governance, and optimization of the Learning Management System (LMS) and integrated learning platforms. · Ensure effective management of learning content, user access, learning assignments, certifications, and system configurations. · Partner with HR Technology and Information Systems teams to deliver system enhancements, integrations, upgrades, and new capabilities. · Ensure compliance with enterprise security, data privacy, and technology governance standards. Global Learning Administration · Lead the Global Learning Operations team responsible for learning administration across multiple regions and business units. · Manage the Learning Help Desk Level 2, ensuring timely resolution of learner, manager, and administrator queries while meeting agreed service levels. · Oversee operational support for Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), digital learning, and blended learning programs. · Manage onboarding, maintenance, and governance of learner records, including Extended Enterprise users such as distributors and joint venture partners. Compliance Learning · Lead the operational delivery of enterprise-wide mandatory learning programs, including Cyber Security, Data Privacy, Code of Business Conduct, Health & Safety, and other regulatory training. · Monitor compliance completion rates and implement interventions to improve learner engagement and regulatory adherence. · Partner with HR, Risk, Compliance, Legal, and Internal Audit teams to ensure audit readiness and regulatory compliance. Learning Analytics & Reporting · Lead the Learning Operations Analyst function responsible for learning data, reporting, dashboards, and business insights. · Develop and maintain executive dashboards and operational KPI reports for senior leadership. · Deliver accurate reporting for compliance, regulatory requirements, DJSI submissions, and learning effectiveness. · Use learning analytics to identify trends, measure business impact, improve operational performance, and support

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/learning-operations-lead-at-diageo-be2b72

Source: https://jobsbylevel.com/jobs/learning-operations-lead-at-diageo-be2b72

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