# Legal Operations Analyst at Salesforce

Salesforce is hiring a Legal Operations Analyst. Level rates it Little AI ●○○○; you can [apply on Salesforce](https://jobsbylevel.com/go/3c822dd1-845e-40be-adb1-1b8aa4b8ee6d?utm_medium=ai-agent).

AI Level 1, AI centrality 23 out of 100. Indiana - Indianapolis.

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 23 out of 100)
- Location: Indiana - Indianapolis
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/3c822dd1-845e-40be-adb1-1b8aa4b8ee6d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=legal-operations-analyst-at-salesforce-73d3fe

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Global Affairs Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You'll Be Doing & Why It Matters The Salesforce Legal Solutions team is a vital part of our Legal Operations department, focused on enhancing operational efficiency within Salesforce Legal and Corporate Affairs. We manage a high volume of processes and tasks to support multiple legal business units within the Legal and Corporate Affairs teams. As a Legal Solutions Analyst, you will combine operational delivery with process analysis. You will independently handle incoming requests in our case management systems across the team's portfolio of legal processes, following SOPs, troubleshooting complex requests, and escalating when needed. You will also act as a business and process analyst, looking closely at how work flows, spotting patterns, bottlenecks and gaps, and recommending improvements that increase speed, quality, and customer satisfaction. Strong day-to-day execution is the foundation for the improvements you will drive. Core Responsibilities & Scope Participate in a case coverage rotation, owning incoming cases in our case management systems during your assigned shifts. Resolve cases accurately and on time across a variety of legal processes, following SOPs, troubleshooting issues, and escalating to Legal or subject matter experts as appropriate, while maintaining consistent quality standards. Be accountable for a subset of legal processes, starting with an understanding of the business objectives that drive the work. Build and maintain reports and dashboards that provide visibility into operational performance and quality. Document and analyze how processes work today, identifying inefficiencies, pain points, and root causes of recurring issues. Identify and recommend automation opportunities, and support their implementation. Partner with business stakeholders, build trust through strategic recommendations, and adapt to change together. Conduct regular quality audits to ensure compliance, accuracy, and optimal performance. Contribute to process documentation, business requirement documents, and functional specifications. Conduct gap analysis to compare current capabilities against business objectives and recommend solutions to close gaps. Provide additional support during month-end and quarter-end peak periods to support the sales cycle, including occasional evenings and weekends. Minimum Requirements Minimum of three to five years of experience in operations and/or technology services roles Strong self-management skills, with a proven ability to work independently and stay on task in a globally distributed team with limited day-to-day oversight Ability to shift between work types and priorities, adapt quickly to changing business needs, and perform well under pressure. Strong organizational skills, attention to detail, and outstanding time management. Ability to map, document, and analyze business processes, and to translate business needs into clear requirements. Strong analytical mindset with proven ability to work with data, identify patterns, and drive decisions based on insights. Strong problem-solving skills with a focus on data integrity, process optimization, and continuous learning. Outstanding oral

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Source: https://jobsbylevel.com/jobs/legal-operations-analyst-at-salesforce-73d3fe

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