# Legal, Regulatory & Mandatory  Operations Improvement Consultant at Nationwide

Nationwide is hiring a Legal, Regulatory & Mandatory  Operations Improvement Consultant. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/d54036d4-1377-42b2-9558-958a8b6a3305?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Swindon, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Swindon, United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/d54036d4-1377-42b2-9558-958a8b6a3305?utm_medium=ai-agent

## Description

The Legal, Regulatory & Mandatory (LRM) Projects, Delivery & Operations team provides the foundations that enable the successful delivery of customer communications across Nationwide and Virgin Money. The team leads the communications elements of some of the Society's most significant customer change programmes, ensuring strategic change is translated into clear, effective customer communications and journeys that deliver the right outcomes for customers and the business. Alongside this, the team manages the production and distribution of business-as-usual customer communications, overseeing artwork, build, workflow and distribution activities across both brands. The team also provides the operational foundations that support the wider LRM function, including governance, process management, documentation, technology and Digital Asset Management (DAM), helping to ensure communications are delivered efficiently, consistently and within a strong control environment. The team sits within the Group Customer & Communications Function. The function’s purpose is to understand our customers and design meaningful engagement opportunities, together with building compelling experiences and communications. Customer strategy, marketing, brand, website and legal, regulatory & mandatory communications all sit within GCC, alongside a focus on communities with our social impact agenda. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing As an Operational Improvement Consultant, you'll help drive operational excellence across the LRM Communications function, supporting activity that strengthens processes, controls and ways of working. You'll work with teams across the function to understand how processes are performing, identify opportunities to increase efficiency and strengthen controls. This will include supporting process reviews, mapping and documenting ways of working, and helping to implement practical changes that enhance quality, reduce risk and improve colleague and customer outcomes. You'll also help identify opportunities to make better use of technology, automation and AI-enabled solutions to streamline processes, reduce manual effort and increase operational effectiveness. You'll support governance and operational oversight activity, gathering and analysing management information, assessing process performance, monitoring risks and tracking actions. By coordinating lessons learned activity and maintaining process documentation, procedures and playbooks, you'll help ensure teams have clear, consistent guidance and that opportunities for improvement are captured and embedded. Working closely with colleagues across LRM Communications, you'll help embed best practice, support operational excellence initiatives and contribute to the ongoing evolution of our processes, tools and ways of working. About you Here are some of the qualities and behaviours which will help you to succeed in the role. You’ll: Have a passion for continuous improvement, with a track record of identifying opportunities to simplify processes, improve controls and enhance operational performance Be experienced in process mapping, process design

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/legal-regulatory-mandatory-operations-improvement-consultant-at-nationwide-1d3027

Source: https://jobsbylevel.com/jobs/legal-regulatory-mandatory-operations-improvement-consultant-at-nationwide-1d3027

## Cite this page

Level. https://jobsbylevel.com/jobs/legal-regulatory-mandatory-operations-improvement-consultant-at-nationwide-1d3027.

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