# M365 AI Governance & Risk Lead (Expert/Technology Lead) at Nordea

Nordea is hiring an M365 AI Governance & Risk Lead (Expert/Technology Lead). Level rates it Little AI ●○○○; you can [apply on Nordea](https://jobsbylevel.com/go/b5331f77-2f61-4c2d-93f5-87958a3e6477?utm_medium=ai-agent).

AI Level 1, AI centrality 17 out of 100. Łódź, 93-281.

## Details

- Company: [Nordea](https://jobsbylevel.com/companies/nordea)
- AI level: AI Level 1 (score 17 out of 100)
- Location: Łódź, 93-281
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/b5331f77-2f61-4c2d-93f5-87958a3e6477?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=m365-ai-governance-risk-lead-expert-technology-lead-at-nordea-b474f8

## Prepare for this job

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## Description

Job ID: 5930 Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy. We are looking for a M365 AI Governance & Risk Lead to join our team Content Management in End User Engineering & Operations service domain. In this role, you will act as a Technology Service Lead for M365 AI and agentic AI governance capabilities and related platform controls. While the primary focus is on Microsoft 365 AI capabilities, the role will also need to understand how other enterprise AI platforms, such as Gemini or Claude, may interact with Nordea’s broader AI governance landscape, risk framework and control requirements. You will take ownership of the service from a maintenance, operations, risk and lifecycle perspective, ensuring that AI enablement, governance and related AI capabilities are delivered within agreed quality, budget, risk appetite and strategic roadmap. The role is the initial point of contact for business and technology stakeholders on governance, risk, compliance and operational control topics related to agentic AI and Microsoft 365 AI capabilities. Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry. About our team Content Management in End User Engineering & Operations provides modern digital workplace services across Nordea. We are responsible for governance, compliance processes, platform enablement and operations related to Microsoft 365 services and supporting platforms. Our technology stack is broad and includes Microsoft 365 Copilot, agentic AI governance capabilities, integrations and custom applications for digital workplace. We add value by enabling Executives, Business, IT, Traders and Branches with dependable end-user services required for their daily work. Our team is international, with colleagues based in Denmark, Finland and Poland. Your future manager is located in Warsaw. Main responsibilities in this role: Define and maintain the Microsoft 365 AI and agentic AI governance model Establish rules for allowed, conditional and prohibited use cases for Copilot Agents, Co-work and related Microsoft 365 AI capabilities. Maintain governance requirements for agents published or shared in the tenant Ensure new and changed AI capabilities are risk assessed in coordination with data privacy, compliance, legal, Group AI and security departments. Ensure AI enablement follows data protection and security, auditability and regulated-environment requirements. Define evidence requirements for risk reviews, audits, management reporting and control validation. Translate internal policies, regulatory expectations and risk decisions into practical controls, guidance and operating procedures. Work closely with platform architecture and operations roles to ensure governance is technically enforceable and embedded into day-to-day platform operations. Own the service lifecycle for Microsoft 365 AI governance & agentic AI capabilities, including portfolio rationalization, capacity, configuration, performance, availability and lifecycle roadmap alignment. Ensure the service operates according to agreed budgets, KPIs, service levels and managed service expectations, including follow-up on operational quality and service performance. Initiate and drive continuous improvement, cost optimization and total cost of ownership considerations for the Microsoft 365 AI governance service and related controls. Ensure required improvements, risk mitigations, compliance actions and audit findings are prioritized

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/m365-ai-governance-risk-lead-expert-technology-lead-at-nordea-b474f8

Source: https://jobsbylevel.com/jobs/m365-ai-governance-risk-lead-expert-technology-lead-at-nordea-b474f8

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