# Manager, Account Management, SME & Growth, AU at Airwallex

Airwallex is hiring a Manager, Account Management, SME & Growth, AU in Melbourne, Australia. Level rates it Little AI ●○○○; you can [apply on Airwallex](https://jobsbylevel.com/go/ba213172-04ad-41f6-805b-62f7cf7423cb?utm_medium=ai-agent).

AI Level 1, AI centrality 25 out of 100. AU - Melbourne.

## Details

- Company: [Airwallex](https://jobsbylevel.com/companies/airwallex)
- AI level: AI Level 1 (score 25 out of 100)
- Location: AU - Melbourne
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/ba213172-04ad-41f6-805b-62f7cf7423cb?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-account-management-sme-growth-au-at-airwallex-2729df

## Description

About Airwallex Airwallex is the AI-native financial operating system for a real-time, intelligent economy. More than 675,000 businesses, including McLaren Racing, Qantas, SHEIN, and TikTok, use us, directly or through our platform partners, to run their financial operations or build and monetize financial products of their own. We started in Melbourne in 2015 to build the infrastructure global commerce runs on. We're the regulated backbone behind global payments: not by accident, but by design. A decade plus, 85+ licenses, and a financial infrastructure spanning North America, Europe, the Middle East, and Asia-Pacific. We're co-headquartered in San Francisco and Singapore, with more than 2,700 people across 27 offices. We hire builders with founder-level energy, people who move fast with good judgment, dig in with real curiosity, and make calls from first principles rather than waiting to be told what to do. Read our operating principles to see it in full. How you'll make impact As Manager, Account Management, you’ll lead a team of Account Managers responsible for important customer relationships across SME & Growth. You’ll set clear strategy and standards for the team while directly partnering with a small number of high-value customers. You’ll work cross-functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations to drive growth, retention and strong customer outcomes. Build, lead and develop a high-performing team of Account Managers across the SME & Growth segment. Set clear performance expectations and operating rhythms, including QBRs, MBRs, pipeline reviews, forecasting and 1:1s. Drive revenue growth through cross-sell, upsell and expansion across Airwallex’s product suite while protecting retention and proactively managing churn risk. Develop account-management strategies for your portfolio and strengthen coverage models through segmentation, territory planning and data-led prioritisation. Act as executive sponsor for strategic customers, building relationships with decision-makers across Finance, Product, Operations and executive leadership. Improve customer experience by partnering with Onboarding, Customer Enablement, Support, Risk, Compliance and Operations to resolve complex issues and strengthen processes. Use customer, product and commercial data to identify growth opportunities, surface product gaps and provide accurate reporting and forecasting to leadership. You’ll work from our Melbourne office three days a week. What we're looking for Essentials 5-7+ years of experience in account management, customer success or sales. Experience managing complex, multi-stakeholder accounts. A proven track record of hitting or exceeding revenue and retention targets. 2–4+ years of experience leading and developing Account Managers or similar commercial roles. Strong commercial acumen, with experience owning negotiations, renewals, commercial structures and executive-level conversations. A strategic and analytical mindset, with the ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts and develop structured account strategies. Demonstrated ability to orchestrate complex projects across technical and non-technical stakeholders, both internally and externally. Familiarity with CRM, account planning, forecasting and reporting tools, such as Salesforce. Preferred Experience in payments, fintech, SaaS or B2B technology. Experience in payments, FX, card issuing, treasury or financial platforms. Experience working in a fast-growing or scale-up environment. You'll thrive here if You own the outcome and you don't wait for permission to fix what's broken. You're comfortable making decisions with incomplete information and moving quickly anyway. You have a track record of hitting your numbers, and you’re motivated by stretch goals. You connect dots across functions and hold the big picture without losing grip on the details. You know when

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-account-management-sme-growth-au-at-airwallex-2729df

Source: https://jobsbylevel.com/jobs/manager-account-management-sme-growth-au-at-airwallex-2729df

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-account-management-sme-growth-au-at-airwallex-2729df.

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