# Manager, AI Services Consulting at Zendesk

Zendesk is hiring a Manager, AI Services Consulting in Pune, India. Level rates it Works on AI ●●●○; you can [apply on Level](https://jobsbylevel.com/go/4aa2b27d-741e-40ee-9709-b2268574cd0c).

AI Level 3, AI centrality 62 out of 100. Pune, India.

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 3 (score 62 out of 100)
- Location: Pune, India
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/4aa2b27d-741e-40ee-9709-b2268574cd0c

## Description

Job Description Manager, AI Services Consultant– Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change; we lead it. Our Professional Services team is revolutionising how we help our customers implement and adopt AI by building an AI Delivery team and methodology. As the technical and product expert for our AI-powered Resolution Platform, the AI Services Manager role is integral to delivering quick time to value while guiding our customers through their configuration and optimisation. Mission As the AI Services Manager at Zendesk, you will be leading a team by example with product expertise, and joining a management team in our expanding AI Delivery team.Your mission is to provide technical solutions and remove roadblocks for your customers to drive resolutions on our AI Platform. You will act as a technical expert and trusted advisor, guiding customers through complex configurations with agility and precision. Your strong consulting skills and project management expertise will ensure seamless integration and optimisation of AI solutions , driving transformative business outcomes. Overarching Objective For The Role Accelerate customers’ time‑to‑value by driving adoption and operational excellence for Zendesk AI solutions, ensuring customers realise measurable business impact from initial deployment through scale. Be the customer’s AI technical expert. Turn goals into the right configuration, integrations, and design choices, and remove blockers fast. Lead smooth, on-time delivery. Run projects end-to-end with clear scope, timelines, and stakeholder alignment to deliver reliably. Build and lead the new AI Delivery team. Stand up the team, methodology and ways of working, while staying hands-on in customer delivery. How You’ll Make an Impact Strategic Accountabilities Technical Expertise & Guidance: Provide expert advice on the implementation and optimisation of Zendesk AI products, ensuring customers leverage the full capabilities of the technology to meet their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organisations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, both your own and your team’s, owning delivery quality, capacity and utilization across the team, meeting or exceeding customer expectations and maintaining high standards of quality. Customer Satisfaction: Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities. Cross-Functional Collaboration: Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap and address any technical challenges that would block the customer from adopting AI. Tactical solutions for business outcomes: Ensure that AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption. Team Building & Leadership: Build and lead the new AI Delivery team end to end, including hiring and onboarding, defining the delivery methodology and ways of working, assigning tasks and workloads, conducting performance evaluations, and creating individual growth plans to build a high-performing team. What You’ll Need to Succeed Strategic Skills & Expertise Consulting Expertise: Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance throughout the project lifecycle. Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Project Management: Oversee the planning, execution, and delivery of AI projects, ensuring they are completed on time, within scope,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-ai-services-consulting-at-zendesk-b44e2b

Source: https://jobsbylevel.com/jobs/manager-ai-services-consulting-at-zendesk-b44e2b

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-ai-services-consulting-at-zendesk-b44e2b.

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