# Manager, Customer Success - Service of Process - Hybrid in Dallas, TX at Wolters Kluwer

Wolters Kluwer is hiring a Manager, Customer Success - Service of Process - Hybrid in Dallas, TX (United States). It pays $90k-$157k a year and Level rates it Little AI ●○○○; you can [apply on Wolters Kluwer](https://jobsbylevel.com/go/e889b302-3189-44b5-b372-616bc5046a13?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. USA - Dallas, TX.

## Details

- Company: [Wolters Kluwer](https://jobsbylevel.com/companies/wolters-kluwer)
- AI level: AI Level 1 (score 33 out of 100)
- Location: USA - Dallas, TX
- Salary: $90k-$157k
- Posted: November 7, 2026
- Apply: https://jobsbylevel.com/go/e889b302-3189-44b5-b372-616bc5046a13?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-customer-success-service-of-process-hybrid-in-dallas-tx-at-wolters-kluwer-e1b832

## Description

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. Who We Are: Wolters Kluwer: The world is a big place, find your place here Our Locations: 1999 Bryan Street Dallas, TX 75201 330 North Brand Blvd. Glendale, CA 91203 28 Liberty Street, New York, NY 10005 4400 Easton Commons, Columbus, OH 43219 What We Offer: The Customer Success Manager role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits. What You'll be Doing: The Customer Success Manager (CSM) is responsible for ensuring the successful adoption, utilization, and long-term value realization of Wolters Kluwer's AI-powered extraction solutions. As the primary relationship owner for assigned customers, the CSM serves as the strategic point of contact throughout the customer lifecycle, fostering strong partnerships and ensuring customers achieve their desired business outcomes. The CSM provides leadership and direction for the AI Solutions Consultant while coordinating onboarding, implementation, adoption, and ongoing customer success activities. The role works collaboratively with customers and internal stakeholders to drive customer satisfaction, retention, and growth through proactive engagement, consultative guidance, and continuous improvement efforts. The CSM must effectively communicate the value and benefits of AI-powered solutions, advocate for customer needs, and ensure alignment between customer objectives and service delivery. The CSM works closely with Product, Operations, Support, Sales, and Leadership teams to identify opportunities to improve customer outcomes and enhance overall customer experience. In addition, the CSM will work with leadership and cross-functional teams to achieve organizational goals while identifying opportunities for process improvements, service enhancements, and expanded customer value through the effective use of AI solutions. Key Tasks: Perform activities across the quote-to-order fulfillment lifecycle, including assistance in preparation of price quotes, assistance in drafting Statements of Work, researching customer project history, project management of key engagements and other activities defined as Customer Success Manager responsibilities. Serves as the primary customer relationship owner, partnering with customers to understand business objectives, drive successful adoption of AI-powered extraction solutions, and ensure customers realize ongoing value from their investment. Provides leadership, coaching, and development to the AI Solutions Consultant while ensuring customer requirements, implementation activities, and success objectives are effectively aligned and executed. Partners with customers and internal stakeholders to establish success criteria, define desired business outcomes, and develop strategies that support long-term customer satisfaction, retention, and growth. Oversees customer onboarding, implementation, adoption, and support activities to ensure solutions are delivered effectively and customer expectations are understood and achieved. Monitors customer health, satisfaction, solution utilization, operational performance, and key performance indicators to identify opportunities, mitigate risks, and improve customer outcomes. Acts as the voice of the customer by representing customer needs, priorities, feedback, and enhancement opportunities while collaborating across Product, Operations, Support, Sales, and other business partners to improve service delivery and customer outcomes. Develops and maintains a comprehensive understanding of Wolters Kluwer AI solutions,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-customer-success-service-of-process-hybrid-in-dallas-tx-at-wolters-kluwer-e1b832

Source: https://jobsbylevel.com/jobs/manager-customer-success-service-of-process-hybrid-in-dallas-tx-at-wolters-kluwer-e1b832

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-customer-success-service-of-process-hybrid-in-dallas-tx-at-wolters-kluwer-e1b832.

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