# Manager, CX Adoption at Pfizer

Pfizer is hiring a Manager, CX Adoption in New York, United States. It pays $99k-$165k a year and Level rates it Little AI ●○○○; you can [apply on Pfizer](https://jobsbylevel.com/go/d3395ff6-78e1-487d-a658-e0fb6b38414e?utm_medium=ai-agent).

AI Level 1, AI centrality 29 out of 100. United States - New York - New York City.

## Details

- Company: [Pfizer](https://jobsbylevel.com/companies/pfizer)
- AI level: AI Level 1 (score 29 out of 100)
- Location: United States - New York - New York City
- Salary: $99k-$165k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/d3395ff6-78e1-487d-a658-e0fb6b38414e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-cx-adoption-at-pfizer-b6e0c1

## Prepare for this job

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## Description

What You Will Achieve The Manager, CX Adoption sits in the Adoption group within Customer Experience & Adoption, which exists to close the gap between capability built and practice adopted across Pfizer's internal AI platforms, used by roughly 80,000 colleagues. The role delivers adoption work across the full cycle: from the first beta or pilot, through launch and the campaigns that follow, to the training and community work that turns first use into habit. Betas and pilots are the main focus; once a platform is live, the same hands-on support continues through the rest of the cycle. Throughout, the unit of work is a group of colleagues rather than an individual: pilot cohorts, business units, functional teams and communities of practice that adopt together and keep each other going. Working within the strategy and program design set by the Adoption Lead and the discipline Leads (messaging and activation, analytics and insights, training and gamification, advocacy and community), the Manager runs each beta or pilot from recruitment through close-out, then carries what was learned into the launch plan and the Embed-stage work that follows. The role recommends; the Adoption Lead and Product decide. This is a hands-on execution role that works across all four adoption disciplines rather than owning any one of them. The Manager drafts, builds, tests and measures directly, applying the Adoption group's established methods, its funnel (Attract, Ignite, Embed) and its anchor metrics: 30-day active use and the share of colleagues who would be very disappointed if a platform went away. How You Will Achieve It Beta and pilot delivery (primary focus) Run each beta or pilot end to end once the Adoption Lead and Product have set its scope and success criteria: cohort recruitment and onboarding, mission protocol, participant guide, comms cadence and close-out. Keep the cohort engaged for the length of the program: run the kickoff and check-in sessions, create the shared channel where participants compare notes, spot drop-off early and intervene before it spreads, and raise blockers to Product while there is still time to fix them. Capture participant behavior and feedback across platform data, surveys and sessions, and deliver a plain-language readout with a recommendation on what to fix, what to keep and whether the platform is ready for wider release. Maintain the group's beta and pilot playbook (templates, timelines, checklists) and improve it after every program so each new one starts from the last. Launch and activation (Attract and Ignite) Carry beta and pilot learnings into the launch plan: the messages that landed, the stalls to design around and the colleague stories worth telling. Deliver assigned launch and campaign workstreams led by the Messaging and Activation Lead: draft colleague-facing messages, Teams posts and in-product prompts within the positioning and messaging guidelines set by Comms and Product, tailor them to the business units and teams being activated, and test hooks, timing and format. Track colleague exposure across the eight platforms, flag where betas, launches and campaigns would collide, and recommend sequencing to the Adoption Lead. Sustained use (Embed) Produce short-form learning assets (quick-start guides, walkthroughs, mission-style challenges) that move colleagues from first use to habit, and measure them by behavior change in the product rather than completion. Run post-launch follow-through on assigned platforms at the team level: team onboarding sessions, use-case spotlights from inside the group, re-engagement of colleagues who tried once and stopped, and nudges timed to the moments a team is most likely to form a habit. Measurement and insight Feed the group's adoption metrics from every program this role runs: participation, activation, 30-day active use and sentiment for each cohort, business unit and team, reported on the cadence the Analytics & Insights Lead sets so the picture is never out

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