# Manager II, Operations, SMD1 at Amazon

Amazon is hiring a Manager II, Operations, SMD1. It pays $70k-$91k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/8d4871b3-dc71-4a59-a6a9-d740ece72be7?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. US, MD, Elkridge.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 37 out of 100)
- Location: US, MD, Elkridge
- Salary: $70k-$91k
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/8d4871b3-dc71-4a59-a6a9-d740ece72be7?utm_medium=ai-agent

## Description

Job Summary The L5 Area Manager leads a functional area within a Same-Day Delivery (SDD) fulfillment center, overseeing hourly associates across one or more operational paths (Pick, Pack, Stow, SLAM, or Ship Dock). This role owns shift-level performance for safety, quality, productivity, and delivery promise attainment, ensuring customer packages meet same-day and next-day Critical Pull Times (CPTs). The Area Manager balances labor planning, real-time volume management, and continuous improvement to deliver on Amazon's customer obsession in a fast-paced, time-sensitive environment. Key job responsibilities Key Responsibilities Area Responsibilities Safety Own safety culture for the area; conduct audits, lead Gemba walks, investigate incidents, and drive corrective actions to maintain zero-harm goals People Leadership Lead 50–100+ hourly associates; conduct coaching, deliver performance feedback, manage attendance, and develop Tier 1 leads and learning ambassadors Operational Execution Manage inbound/outbound flow to meet CPTs; adjust labor in real time based on volume curves, rate flags, and backlog levels Quality & DEA Monitor and reduce DPMO (Defects Per Million Opportunities); own stow/pick accuracy, concessions reduction, and delivery estimate accuracy at the area level Productivity Drive rate performance (UPH) by coaching associates, balancing headcount across stations, and removing process bottlenecks Labor Planning Build and flex staffing plans using forecasted volume; manage VTO/VET decisions to balance cost and capacity Continuous Improvement Identify root causes of misses; lead Kaizen events, write bridge write-ups, and implement standard work and SOPs Stakeholder Communication Participate in shift handoff calls, stand-ups, and bridge reviews; escalate risks to senior leadership with data-backed context A day in the life A Day in the Life (BHD Shift Example — 06:00–18:30) Time Activity 05:45 Arrive early; review overnight handoff notes, backlog levels, and today's forecasted volume and staffing plan 06:00 Shift start — conduct stand-up with associates: safety tip of the day, volume outlook, rate/quality targets 06:15 Walk the floor; verify station assignments, ensure labor is balanced to the volume curve, confirm associates are logged in and productive 07:00 First CPT wave approaching — monitor pick/pack/SLAM throughput on dashboards; flex labor from slower paths to bottlenecks 08:00 Review first-hour rate and quality metrics; coach bottom-quartile performers 1:1 on the floor 09:00–11:00 Manage mid-morning volume surge; coordinate with Ship Dock AM on trailer readiness; make real-time VTO/VET calls based on actual vs. planned volume 11:00 Safety Gemba walk — inspect workstations, PPE compliance, 5S standards; log findings and assign corrective actions 12:00 Lunch rotation management — stagger breaks to maintain throughput during peak CPT windows 13:00 Afternoon CPT push — monitor backlog drawdown, escalate any at-risk CPTs to the Ops Manager; pull problem-solve associates to clear exceptions 14:00 Quality deep-dive — review DPMO dashboard, investigate top defect drivers, coach associates flagged for NME (Negative Metric Events) 15:00 Begin end-of-shift planning — update shift metrics tracker, draft bridge write-up for any missed targets 16:30 Conduct shift handoff with incoming Night shift AM — cover backlog status, open action items, associate callouts, and known risks 17:00–18:30 Complete admin tasks: approve timecards, respond to HR/safety follow-ups, finalize daily performance summary Basic qualifications - 2+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred qualifications - 1+ years of performance metrics, process improvement or lean techniques experience Amazon is an equal opportunity employer and does not discriminate on

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-ii-operations-smd1-at-amazon-af0c5a

Source: https://jobsbylevel.com/jobs/manager-ii-operations-smd1-at-amazon-af0c5a

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-ii-operations-smd1-at-amazon-af0c5a.

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