# Manager - IT Service Continuity at Dyson

Dyson is hiring a Manager - IT Service Continuity in Kuala Lumpur, Malaysia. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/fc5fcdff-7085-45d3-ad95-086e9637e6d3).

AI Level 1, AI centrality 10 out of 100. Malaysia - Kuala Lumpur Office.

## Details

- Company: [Dyson](https://jobsbylevel.com/companies/dyson)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Malaysia - Kuala Lumpur Office
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/fc5fcdff-7085-45d3-ad95-086e9637e6d3

## Description

About role The IT Service Continuity Manager is accountable for the governance, planning, testing, assurance, and continual improvement of IT service continuity across critical technology services. The role ensures that IT services have appropriate recovery strategies, documented recovery plans, clear ownership, tested recovery capability, supplier alignment, and executive visibility of continuity risks. The IT Service Continuity Manager works closely with service owners, platform owners, infrastructure teams, application teams, cybersecurity, enterprise architecture, risk, audit, business continuity, suppliers, and senior IT leaders to ensure IT can respond effectively to major disruption and recover priority services within agreed business expectations. Key Accountabilities 1. IT Service Continuity Ownership and Governance The IT Service Continuity Manager is accountable for the design, governance, and ongoing effectiveness of the IT service continuity capability. Responsibilities include: • Own and maintain the IT service continuity framework, standards, and operating model. • Define governance controls for continuity planning, testing, evidence, and reporting. • Ensure IT service continuity is aligned to business continuity, enterprise risk, cybersecurity, crisis management, and operational resilience requirements. • Establish clear ownership and accountability for service recovery across technology teams and suppliers. • Act as the senior escalation point for continuity-related risks, gaps, and decisions. • Ensure continuity governance is embedded into operational and project delivery processes. 2. Critical Service Mapping and Recovery Planning Ensure critical IT services have clear recovery requirements, dependencies, and actionable recovery plans. Responsibilities include: • Maintain a view of critical IT services and supporting technology dependencies. • Work with business and IT stakeholders to understand priority services and recovery expectations. • Define and govern recovery objectives, including recovery time, recovery point, and operational workarounds where required. • Ensure service recovery plans are complete, current, practical, and accessible. • Identify service dependency risks across applications, infrastructure, cloud, networks, suppliers, data, identity, and end-user services. • Ensure continuity planning covers both technology recovery and operational support readiness. 3. Disaster Recovery Testing and Assurance Provide assurance that recovery plans can be executed successfully when needed. Responsibilities include: • Define and manage the annual IT service continuity and disaster recovery test schedule. • Coordinate recovery exercises across platforms, applications, infrastructure, suppliers, and operational teams. • Ensure test scope, success criteria, evidence requirements, and acceptance outcomes are clearly defined. • Review test results, identify gaps, and drive remediation actions to closure. • Provide executive reporting on test outcomes, risks, readiness, and improvement progress. • Ensure lessons learned from incidents, exercises, and audits are embedded into continuity plans. 4. Risk, Audit and Compliance Management Ensure IT service continuity risks are visible, governed, and managed effectively. Responsibilities include: • Maintain the IT service continuity risk and control register. • Identify unmanaged recovery risks and escalate areas of unacceptable exposure. • Support internal and external audit activities related to service continuity, operational resilience, and disaster recovery. • Ensure continuity evidence is complete, accurate, and available for audit and governance reviews. • Track remediation actions from audits, incidents, tests, and control reviews. • Ensure continuity controls remain aligned to internal policies, regulatory expectations, and enterprise risk standards. 5. Major Disruption Preparedness and Response Support Support effective operational response during

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Source: https://jobsbylevel.com/jobs/manager-it-service-continuity-at-dyson-e0ea04

## Cite this page

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