# Manager, Major Incident Management - Splunk at Cisco

Cisco is hiring a Manager, Major Incident Management - Splunk for a remote role open to applicants in Poland. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/cf0d3fdc-7cbc-4f51-bf62-98b8de02462f?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Krakow, Poland).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Krakow, Poland)
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/cf0d3fdc-7cbc-4f51-bf62-98b8de02462f?utm_medium=ai-agent

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/manager-major-incident-management-splunk-at-cisco-0691a0

## Description

Meet the Team The Major Incident Management (MIM) team leads the company’s highest-impact customer incidents. Incident Managers direct P0, P1, and qualified P2 responses from intake through recovery, closure, and post-incident follow-up. They coordinate Product, Technology, Support, and customer-facing teams while technical teams retain ownership of diagnosis and remediation. The team’s operating model keeps response work focused, accountable, and customer-centered across a global operation. Your Impact Lead the readiness, performance, and development of the Major Incident Management team. Set the standards, coverage, and support Incident Managers need to direct effective responses at enterprise scale. Partner with regional stakeholders and global peers to stay close to operations, understand regional needs, and remove barriers to an efficient, consistent response. Coach Incident Managers, provide senior command during complex or high-risk incidents, and keep executives and customer-facing leaders informed about impact and recovery. Enable the team to coordinate an effective response and restore service in the incidents with the greatest impact on our customers and their experience. As the manager of the team, you can expect to: · 8 or more years of progressive experience in major incident management, critical response, technical operations, SRE, cloud operations, technical program management, or a comparable enterprise technology function. · Demonstrated experience overseeing high-impact, ambiguous, and prolonged incidents involving multiple engineering, product, cloud, infrastructure, or security teams across regions. · Lead command and coordination for the company’s highest-impact customer incidents. · Connect Product, Technology, Support, and customer-facing teams through clear objectives, owners, priorities, and updates, while keeping diagnosis and remediation with technical teams. · Develop Incident Managers’ command capabilities through training, coaching, calibration, and consistent standards. · Partner with regional stakeholders and global peers to understand operating conditions, identify friction or coverage gaps, and improve response efficiency and consistency. · Strengthen global readiness and learning from incidents, focusing improvements on reliable service recovery where customer impact is greatest. Minimum Qualifications · 8 or more years of progressive experience in major incident management, critical response, technical operations, SRE, cloud operations, technical program management, or a comparable enterprise technology function. · Demonstrated experience overseeing high-impact, ambiguous, and prolonged incidents involving multiple engineering, product, cloud, infrastructure, or security teams across regions. · 3 years of direct people-management experience, including accountability for the performance and development of direct reports, and demonstrated experience coaching or calibrating incident commanders or other response leaders and improving incident-management standards, readiness, governance, or response quality. · Strong understanding of SaaS, cloud environments, distributed systems, observability, service dependencies, and operational signals used to assess customer impact and recovery risk. · Demonstrated ability to lead incident command with clear objectives, prioritized and sequenced workstreams, accountable owners, timely escalation, and accurate updates, and to build this rigor across a team through training, coaching, calibration, and reinforcement of incident-management standards. · Demonstrated ability to engage directly with customers during high-profile incidents, explain incident strategy, verified impact, recovery progress, risks, and next steps, and provide clear, fact-based reassurance that the response is progressing appropriately. · Sound judgment under pressure, executive presence, and customer focus, with the ability to communicate impact, risk, recovery progress, and uncertainty

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-major-incident-management-splunk-at-cisco-0691a0

Source: https://jobsbylevel.com/jobs/manager-major-incident-management-splunk-at-cisco-0691a0

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