# Manager  - Operations Integration at Emirates NBD

Emirates NBD is hiring a Manager  - Operations Integration. Level rates it Little AI ●○○○; you can [apply on Emirates NBD](https://jobsbylevel.com/go/efd0e859-216e-41f5-b30c-5d23a977b680?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. United Arab Emirates.

## Details

- Company: [Emirates NBD](https://jobsbylevel.com/companies/emirates-nbd)
- AI level: AI Level 1 (score 10 out of 100)
- Location: United Arab Emirates
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/efd0e859-216e-41f5-b30c-5d23a977b680?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-operations-integration-at-emirates-nbd-ec656a

## Prepare for this job

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## Description

Manager -Operations Integration is responsible for leading the Operations integration workstream to ensure the effective transition of RBL operational activities into the Group Operations operating model. The role manages the end-to-end integration of back-office processes, servicing activities, fulfilment, reconciliations, settlements, exception handling, workflow queues, controls, reporting routines, and shared service activities, ensuring operational readiness, service continuity, process harmonization, risk mitigation, and post-migration stabilization. The role also coordinates with RBL Operations, ENBD Operations, Technology, Risk, Compliance, Products, and other stakeholders to resolve dependencies, govern migration execution, track integration milestones, and embed sustainable BAU operating practices across the integrated operations environment. Key Responsibilities: Develop, maintain, and govern the Operations integration plan covering scope, milestones, migration waves, readiness criteria, cutover approach, risks, dependencies, and decision points. Translate the overall enterprise integration strategy into an actionable Operations plan aligned to the Group Operations target operating model. Coordinate current-state and target-state assessments across servicing, fulfilment, reconciliations, settlements, disputes, complaints, exception handling, workflow queues, and support operations. Define future-state roles, responsibilities, SLAs, handoffs, control checkpoints, reporting routines, and governance cadence for integrated Operations. Provide management reporting and recommendations on integration sequencing, readiness, service continuity, productivity, capacity, and operational risk mitigation. Map end-to-end operational journeys, handoffs, queue ownership, maker-checker controls, reconciliation points, settlement routines, exception flows, and service escalation paths across RBL and ENBD. Harmonise SOPs, SLAs, approval matrices, operational controls, service standards, and reporting routines for activities moving into the integrated Operations model. Identify operational duplication, control gaps, manual touchpoints, process inefficiencies, and service risks, and define remediation actions with accountable owners. Coordinate with Technology, Risk, Compliance, Product, Customer Service, and Operations teams to ensure operational dependencies are resolved before migration. Maintain process migration playbooks, cutover checklists, runbooks, knowledge transfer plans, and post-migration stabilization routines. Monitor TAT, SLA adherence, error rates, service incidents, backlog ageing, customer impact, and control effectiveness throughout transition and stabilization. Plan and manage the migration of operational activities, back-office processes, shared services, servicing support, fulfilment, reconciliations, settlements, disputes, complaints, and exception handling into the target Operations model. Define migration waves, readiness gates, cutover activities, training requirements, knowledge transfer plans, resource assumptions, and stabilization success criteria. Track transition of people, processes, data, documentation, controls, queues, reporting, system access, and service routines to ensure BAU readiness. Coordinate operational cutover and hypercare activities, ensuring issues are logged, prioritized, resolved, and escalated through agreed governance forums. Monitor post-migration productivity, SLA performance, service quality, exception volumes, backlog, incidents, customer impact, and control adherence. Drive stabilization actions, root-cause resolution, process fixes, workforce alignment, automation opportunities, and operating discipline after migration. Establish and run Operations integration governance routines, workstream reviews, readiness forums, control checkpoints, and issue-escalation mechanisms. Manage day-to-day alignment across RBL Operations, ENBD Operations, Technology, Risk, Compliance, Finance,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-operations-integration-at-emirates-nbd-ec656a

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