# Manager, Process Excellence at Johnson & Johnson

Johnson & Johnson is hiring a Manager, Process Excellence in Taguig, Philippines. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/5e6fd429-3439-4810-953a-ea2cd544b3df?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Taguig, National Capital Region (Manila), Philippines.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Taguig, National Capital Region (Manila), Philippines
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/5e6fd429-3439-4810-953a-ea2cd544b3df?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-process-excellence-at-johnson-johnson-8e462b

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a Manager, Process Excellence, located in Manila, Philippines. The Manager, Process Excellence, plays a key leadership role in designing, standardizing, and continuously improving commercial and service delivery processes across Global Business Services. This role supports end-to-end process design, business process management, continuous improvement, and service-quality activities that make work simpler, more consistent, and more effective for customers and employees. The role’s internal capability description emphasizes end-to-end process design, business process management, continuous improvement, and service quality management. Working across functions and regional teams, this role will translate business priorities into practical process standards and measurable improvement plans. The role offers the opportunity to shape scalable ways of working, identify automation opportunities, and strengthen operational performance across the DePuy Synthes service model. Key Responsibilities Lead the design and continuous improvement of end-to-end commercial and service-delivery processes across all GBS functions including GBS Finance; GBS HR; GBS Procurement; GBS Commercial, EAO & Master Data Management; Operational Oversight Develop and maintain process architecture, process maps, standard workflows, business requirements, controls, decision points, and ownership models Identify process variation, duplication, bottlenecks, rework, handoff issues, quality risks, and opportunities to simplify or standardize work Use process insights, operational data, customer feedback, and stakeholder insights to prioritize improvement opportunities Lead cross-functional process reviews and design workshops with functional and regional partners Establish process governance, design standards, documentation expectations, performance measures, and review cadences Build and manage a portfolio of continuous improvement initiatives, including scope, priorities, benefits, dependencies, risks, and execution plans Partner with digital and automation teams to translate process opportunities into system enhancements, workflow automation, and scalable digital solutions Define measures of process health, service quality, customer effort, efficiency, and control performance, and use results to drive corrective actions Support change adoption through stakeholder engagement, communications, training inputs, process documentation, and implementation readiness Develop team capability in process design, Lean problem solving, process improvement and data-driven continuous improvement Qualifications Education: Bachelor’s degree required in Business Administration, Supply Chain Management, Operations Management, Industrial Engineering, Process Engineering, Quality, Information Systems, or a related field Master’s degree in Business Administration, Operations, Engineering, or a related discipline preferred Required 6 to 8 years of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-process-excellence-at-johnson-johnson-8e462b

Source: https://jobsbylevel.com/jobs/manager-process-excellence-at-johnson-johnson-8e462b

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