# Manager, Process Excellence at Johnson & Johnson

Johnson & Johnson is hiring a Manager, Process Excellence in Bogotá, Colombia. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/86c3c953-9d37-46f5-afcb-f11a5e9a09b2?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Bogotá, Distrito Capital, Colombia.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Bogotá, Distrito Capital, Colombia
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/86c3c953-9d37-46f5-afcb-f11a5e9a09b2?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-process-excellence-at-johnson-johnson-bdbcb5

## Prepare for this job

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## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Customer Management Job Sub Function: Customer Service Operations Job Category: People Leader All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: Manager, Process Excellence DePuy Synthes is recruiting for a Manager, Process Excellence, located in Bogotá, Colombia. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. The Manager, Process Excellence, plays a key leadership role in designing, standardizing, and continuously improving commercial and service delivery processes across Global Business Services. This role supports end-to-end process design, business process management, continuous improvement, and service-quality activities that make work simpler, more consistent, and more effective for customers and employees. The role’s internal capability description emphasizes end-to-end process design, business process management, continuous improvement, and service quality management. Working across functions and regional teams, this role will translate business priorities into practical process standards and measurable improvement plans. The role offers the opportunity to shape scalable ways of working, identify automation opportunities, and strengthen operational performance across the DePuy Synthes service model. Key Responsibilities Lead the design and continuous improvement of end-to-end commercial and service-delivery processes across all GBS functions including GBS Finance; GBS HR; GBS Procurement; GBS Commercial, EAO & Master Data Management; Operational Oversight Develop and maintain process architecture, process maps, standard workflows, business requirements, controls, decision points, and ownership models Identify process variation, duplication, bottlenecks, rework, handoff issues, quality risks, and opportunities to simplify or standardize work Use process insights, operational data, customer feedback, and stakeholder insights to prioritize improvement opportunities Lead cross-functional process reviews and design workshops with functional and regional partners Establish process governance, design standards, documentation expectations, performance measures, and review cadences Build and manage a portfolio of continuous improvement initiatives, including scope, priorities, benefits, dependencies, risks, and execution plans Partner with digital and automation teams to

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