# Manager - Quality Assurance at Marsh McLennan

Marsh McLennan is hiring a Manager - Quality Assurance in Pune, India. Level rates it Little AI ●○○○; you can [apply on Marsh McLennan](https://jobsbylevel.com/go/534a6aae-4087-4f8f-86bb-99296edbaa69?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Remote (Pune - Business Bay).

## Details

- Company: [Marsh McLennan](https://jobsbylevel.com/companies/marsh-mclennan)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Pune - Business Bay)
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/534a6aae-4087-4f8f-86bb-99296edbaa69?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-quality-assurance-at-marsh-mclennan-6f2124

## Prepare for this job

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## Description

Company: Marsh Description: We are seeking a talented individual to join our Quality Assurance team, part of our risk, reinsurance and capital business at Marsh. This role will be based in Pune – Business Bay. This is a hybrid role that has a requirement of working at least three days a week in the office. Manager – Quality Assurance (Grade D2) We are looking for experienced leader to join a new Global Quality team based in Pune, India. The leader will support global quality assurance activities by leading the team responsible for reviewing client file and documentation across different countries and business areas.Initially, the role will focus on managing high-volume reviews of client files to support Global Quality objective of ensuring critical client documents are reviewed consistently, accurately, and on time across global operations. Over time, the role will expand into broader quality review activities as business needs evolve. The role would require dealing with global quality, business, compliance, legal, and other senior leaders to deliver a high-level impactful message which reflects credibility of the individual and the department. We will count on you to: Manage all processes related to quality assurance for assigned Region / Marsh Operating Entities to ensure efficient functioning & exception management and thereby helping the businesses to deliver the best results. Responsible for managing day to day Stakeholder relationship for a better 2-way flow of information, new knowledge on industry/markets/processes, decisions on exceptions and information on new opportunities & prospects. Efficiently manage set up of new work to ensure standardization of work processes and manage quality of deliveries to the Global Quality satisfaction. Efficient utilization of all available resources in Quality Assurance operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders. Ownership of delivery as well as decisions on SOPs within defined frameworks and boundaries to ensure smooth functioning of day-to-day operations in a team. Incumbent will be required to ensure zero escalation. Should have a view of the competencies, potential and performance levels of team to be able to maintain a right sized team and create long term development plans for skill requirements. Review and report outcomes through Qualtrics Survey dashboard , consistently, and in line with Global QA Framework. Maintain high levels of accuracy, discipline, and confidentiality when handling client-related information. Participate in training and ongoing calibration sessions to ensure consistency of approach. Support additional quality review activities over time as the team’s responsibilities evolve. Drive internal team quality by conducting periodic checks. Prepare regular reports / MI for various stakeholders. Take up various Adhoc projects to support additional QA requirements from business and stakeholders. What you need to have: Demonstrated experience in leading and managing teams of 15-20 members, with a focus on performance enhancement and team development Strategic communicator, facilitator, influencer, and adept problem solver, capable of driving high volume tasks and fostering collaboration across teams Exceptional relationship management skills, with a proven ability to take initiative and work effectively both independently and as part of a team Strong ability to multi-task and prioritize effectively, ensuring optimal time management and resource allocation Good knowledge of the insurance domain, encompassing the entire General Insurance lifecycle, with a focus on strategic growth and operational efficiency Outstanding team management skills, with a proven track record of inspiring and developing talent to achieve organizational objectives Strong written and spoken English communication skills Willingness to work in 12.30pm – 9.30pm shift What makes you stand out: Global languages: Spanish,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-quality-assurance-at-marsh-mclennan-6f2124

Source: https://jobsbylevel.com/jobs/manager-quality-assurance-at-marsh-mclennan-6f2124

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