# Manager, Service Excellence at LSEG

LSEG is hiring a Manager, Service Excellence. Level rates it Little AI ●○○○; you can [apply on LSEG](https://jobsbylevel.com/go/5b174eb2-cdbf-4d3d-bc9a-ee9f36497d8f?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. IND-BLR-Divyasree Technopolis.

## Details

- Company: [LSEG](https://jobsbylevel.com/companies/lseg)
- AI level: AI Level 1 (score 0 out of 100)
- Location: IND-BLR-Divyasree Technopolis
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/5b174eb2-cdbf-4d3d-bc9a-ee9f36497d8f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-service-excellence-at-lseg-8cf45f

## Prepare for this job

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## Description

Job Summary Reporting to the Director of Service Excellence, the Service Excellence Manager will help improve how People Services & Solutions (PSS) delivers services to colleagues, while also leading the transition of People processes into PSS. The role will focus primarily on service excellence, including service quality, operational performance, governance, continuous improvement and colleague experience. It will also play an important role in managing process transitions into PSS and ensuring new services are ready for successful delivery. You will work with People leaders, Centres of Excellence (CoEs), PSS teams and project teams across regions. You will use data, feedback and service insights to improve performance, strengthen service delivery and help teams adopt new processes and ways of working. What You’ll Do Improve Service Quality and Colleague Experience You will help strengthen service delivery across PSS by using service measures, colleague feedback and operational data to understand performance and focus improvement efforts. You will support a consistent approach to service quality across teams and locations. This includes reviewing service performance, understanding trends and helping teams make practical changes that improve quality, efficiency and colleague experience. You will also help develop service measures and dashboards that give teams clear information to support day-to-day decisions and monitor progress. Strengthen Operational Performance You will help PSS teams build strong and sustainable service practices through regular performance reviews, clear measures and effective operational controls. Working with service delivery teams and leaders, you will help strengthen quality, capability and operational rigor. You will use service reviews and data to highlight areas that need attention and work with teams to address them. You will support risk assessments and help ensure appropriate controls are in place to protect service quality and continuity. Build Service Capability You will help PSS teams develop the skills and knowledge needed to provide a positive and consistent colleague experience. This will include coaching, sharing practical guidance and supporting learning activities that strengthen service behaviours, problem-solving and continuous improvement. You will encourage teams to learn from feedback, share what works and recognise improvements that make a significant difference to colleagues. Lead People Process Transitions You will plan and manage the transition of People processes into PSS, from initial planning through knowledge transfer, implementation and stabilisation. You will work with the teams involved to agree scope, responsibilities, timelines and readiness requirements. You will track progress, manage risks and help resolve issues that could affect the transition. You will make sure essential materials are ready for use, including Desktop Procedures (DTPs), process maps, SLAs/OLAs and training materials. You will also help PSS teams build the knowledge and confidence needed to take ownership of new services. Support People Through Change You will help colleagues prepare for changes to processes, systems and ways of working. This includes understanding the impact of change, supporting communications and training, and checking that teams are ready before services move into PSS. You will bring together different perspectives and encourage open discussion. Communication, training and transition activities should consider the different needs of colleagues across teams and locations. Turn Data into Action You will use service measures, quality reviews, colleague feedback and operational data to understand patterns and service trends. You will turn these insights into practical recommendations that help teams improve service quality, simplify processes and strengthen colleague experience. What You’ll Bring You will bring experience in service excellence, service delivery, People

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