# Manager, Solutions Consulting (LATAM) at New Relic

New Relic is hiring a Manager, Solutions Consulting (LATAM) in Miami, United States. It pays $226k-$283k a year and Level rates it Little AI ●○○○; you can [apply on New Relic](https://jobsbylevel.com/go/c43d636a-5449-48c0-8829-2579a3449fb8?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Miami, Florida, USA.

## Details

- Company: [New Relic](https://jobsbylevel.com/companies/new-relic)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Miami, Florida, USA
- Salary: $226k-$283k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/c43d636a-5449-48c0-8829-2579a3449fb8?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-solutions-consulting-latam-at-new-relic-bfdf18

## Description

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle. We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption. From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic. What you'll do Build, Lead, and Inspire : Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America. Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts. Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications. Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value. Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support. Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals. Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events. This role requires Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal). Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services. Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion. Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-solutions-consulting-latam-at-new-relic-bfdf18

Source: https://jobsbylevel.com/jobs/manager-solutions-consulting-latam-at-new-relic-bfdf18

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-solutions-consulting-latam-at-new-relic-bfdf18.

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