# Manager, Workforce Planning at Visa

Visa is hiring a Manager, Workforce Planning in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Visa](https://jobsbylevel.com/go/1b39a8e6-bde0-4c1b-ac98-f8b5e0789a2e?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. IN - Bengaluru, India.

## Details

- Company: [Visa](https://jobsbylevel.com/companies/visa)
- AI level: AI Level 1 (score 0 out of 100)
- Location: IN - Bengaluru, India
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/1b39a8e6-bde0-4c1b-ac98-f8b5e0789a2e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=manager-workforce-planning-at-visa-63a264

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/manager-workforce-planning-at-visa-63a264

## Description

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description The Manager, Operational Workforce Planning is responsible for leading global back-office People operations that support stakeholders across the organization. With primary service hubs in North America and India , this role oversees operational support for a global employee population of 30,000+ employees . This leader will focus on building a culture of continuous improvement , operational excellence, and consistent employee experience. The Manager will partner closely with counterparts in India, the Americas, and other global regions to ensure successful execution of People Shared Services goals, service delivery standards, and process improvements. This role reports to the Director, Operational Workforce Planning . Essential Functions Lead Back-Office WFP Operations Lead a team responsible for maintaining the accuracy, integrity, and timely processing of employee and organizational data within Operational Workforce Planning. Partner closely with internal Centers of Excellence, managers, employees, and external vendors to support efficient and compliant back-office operations. Key responsibilities include: Manage and direct the intake, triage, assignment, and resolution of employee inquiries through the case management platform, ServiceNow (or similar systems) . Ensure employee and organizational data maintained in the global HRIS, Workday , is updated accurately and in a timely manner. Design and document functional requirements, step-by-step procedures, workflows, and process improvements. Support Workday user acceptance testing for People processes and system enhancements. Provide functional process expertise within Workday; this is not a Workday technical configuration role. Perform project management activities in support of annual People programs, key operational initiatives, mergers and acquisitions, and other enterprise priorities. Coordinate with internal stakeholders to identify, research, and resolve complex data errors and inconsistencies that may impact data integrity, reporting, or employee experience. Lead the team in meeting or exceeding defined operational goals, service levels, and quality standards. Conduct regular one-on-one meetings to provide coaching, feedback, performance guidance, and career development support. Manage performance issues and disciplinary actions as appropriate. Support team member growth through development planning, skill building, and ongoing feedback. Leadership and Team Development Foster an inclusive, collaborative, and high-performing team culture through effective recruiting, onboarding, training, coaching, and team-building practices. Responsibilities include: Build and sustain an engaged, diverse, and accountable team. Promote a culture of continuous improvement, ownership, and service excellence. Provide clear direction, expectations, and performance feedback. Encourage professional development and career growth among team members. Model inclusive leadership behaviors and support a positive employee experience within the team. Stakeholder Engagement and Communication Build strong working relationships with key internal stakeholders, including People Business Partners, People Information Systems/HRIT, Payroll, Benefits, Centers of Excellence, and other cross-functional teams. Responsibilities include: Partner with stakeholders to understand business needs, resolve operational issues, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/manager-workforce-planning-at-visa-63a264

Source: https://jobsbylevel.com/jobs/manager-workforce-planning-at-visa-63a264

## Cite this page

Level. https://jobsbylevel.com/jobs/manager-workforce-planning-at-visa-63a264.

Get job alerts: https://jobsbylevel.com/newsletter