# Material Planning & Customer Solutions Specialist at Lonza

Lonza is hiring a Material Planning & Customer Solutions Specialist. Level rates it Little AI ●○○○; you can [apply on Lonza](https://jobsbylevel.com/go/62310f87-18fe-4177-a5bd-f67220d35909?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. CN - Nansha.

## Details

- Company: [Lonza](https://jobsbylevel.com/companies/lonza)
- AI level: AI Level 1 (score 37 out of 100)
- Location: CN - Nansha
- Posted: October 13, 2026
- Apply: https://jobsbylevel.com/go/62310f87-18fe-4177-a5bd-f67220d35909?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=material-planning-customer-solutions-specialist-at-lonza-9cff56

## Description

Location. The actual location of this job is Guangzhou in China. It is a hybrid position responsible for ensuring uninterrupted material supply to support production, and delivering best-in-class service to customers. The role integrates material planning, inventory control, order management, and customer communication to achieve high operational efficiency and customer satisfaction. The position works cross-functionally with procurement, production, warehouse, logistics, sales, quality teams and external customer. What you will get ● An agile career and dynamic working culture. ● An inclusive and ethical workplace. ● Compensation programs that recognize high performance. ● A variety of benefits dependent on role and location. ● The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits. What you will do: Material Planning & Inventory Management: • Develop, maintain, and optimize material planning using MRP tool to ensure timely availability of raw materials and packaging. • Analyze demand forecasts, production schedules, and inventory status to determine material requirements. • Issue purchase requisitions or replenishment signals to procurement based on material needs. • Create Material Purchase order, follow up open order. • Monitor supplier delivery performance and escalate risks, delays, or shortages proactively. • Maintain accurate inventory levels aligned with company targets (safety stock, coverage, MOQ, lead time). • Perform root-cause analysis on supply shortages, material discrepancies, and planning exceptions. • Coordinate with warehouse teams on incoming material priorities, cycle counts, and accuracy improvements. • Continuously improve planning parameters and system data integrity. • Participant in the supplier performance review and improvement plan. Production & Cross-Functional Coordination: • Provide material availability insights to production planners and operations teams. • Participate in production meetings to identify and mitigate potential material-related disruptions. • Collaborate closely with procurement on supplier issues, capacity constraints, and cost optimization initiatives. Customer Service & Order Management: • Act as the primary liaison for customer order fulfillment, delivery planning, and service communication. • Process customer orders in the SAP system accurately and on time. • Monitor order status, shipping plans, and delivery milestones, ensuring alignment with customer expectations. • Handle customer inquiries, complaints, and escalations professionally and promptly. • Track OTIF (On-Time In-Full) performance and implement corrective actions when targets are not met. • Prepare and communicate customer-facing reports (order status, backlog, forecast, inventory, etc.). • Work with logistics to ensure transportation readiness and efficient shipment execution. Data Management & Reporting: • Maintain accurate planning master data: lead times, MOQ, supplier parameters, item attributes. • Generate and analyze weekly/monthly reports on inventory, material availability, OTIF, and supply risks. • Support internal and external audits related to materials, customer service, and supply chain processes. • Report the risk and recommend exception management activities. Continuous Improvement & Compliance: • Participate in supply chain improvement projects (process optimization, system enhancements, KPI improvement). • Ensure compliance with company policies, regulatory requirements, and safety/environmental standards. • Support digitalization initiatives within planning and customer service workflows. What we are looking for: • Degree：Bachelor • Field of Study：Supply Chain Management, Logistics, Business Administration, or equivalent. • English： Business Fluent Experience • 2–5 years of experience in material planning, supply chain, production planning, or customer service. • Experience in manufacturing environments preferred. Technical Skills • Strong knowledge

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/material-planning-customer-solutions-specialist-at-lonza-9cff56

Source: https://jobsbylevel.com/jobs/material-planning-customer-solutions-specialist-at-lonza-9cff56

## Cite this page

Level. https://jobsbylevel.com/jobs/material-planning-customer-solutions-specialist-at-lonza-9cff56.

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