# Merchant Call Center Sales Associate at Wells Fargo

Wells Fargo is hiring a Merchant Call Center Sales Associate. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/fb02a7a2-a755-41d9-91a5-b8e79273605d?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. IRVING, TX.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 36 out of 100)
- Location: IRVING, TX
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/fb02a7a2-a755-41d9-91a5-b8e79273605d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=merchant-call-center-sales-associate-at-wells-fargo-ceb2ad

## Description

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a Merchant Call Center Sales Associate in Merchant Services. This role supports a dedicated triage function that validates customer intent and readiness before routing qualified opportunities to the appropriate sales consultant, ensuring the right conversation happens at the right time. Learn more about the career areas and lines of business at wellsfargojobs.com . Job Role includes: Engage prospective business customers through inbound and outbound calls using opportunities received from various internal and external sources. Assess customer profiles and identify merchant payment processing needs, including Point of Sale (POS) systems, terminals, ecommerce and mobile solutions. Validate customer interest, intent and readiness to engage in a sales consultation using established qualification criteria and complete warm handoff to a Sales Consultant. Educate business customers on available electronic payment processing solutions and provide introductory information relevant to their needs. Route opportunities that meet readiness criteria to the appropriate sales consultant, providing relevant customer information to support a seamless handoff. Document customer needs, qualification outcomes and next steps in the customer relationship management system to support consistent intake and lead prioritization. Identify customers who are not yet ready for a sales consultation and follow established processes for appropriate follow-up or disposition. Partner with Wells Fargo Merchant Services and other Wells Fargo lines of business to clarify referral information and support timely routing of opportunities. Address customer and prospect inquiries within the scope of the role, following established protocols to direct servicing or technical needs to the appropriate support team. Maintain accurate opportunity records and provide feedback on lead quality, customer readiness and routing effectiveness to support ongoing process improvements. Support performance objectives related to qualification quality, timely customer engagement and effective handoffs, contributing to improved conversion performance and speed to sale. Required Qualifications, US: 6+ months of Merchant Services, Contact Center Sales, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Tele-Sales, financial services, or products and services sales experience. Merchant Services experience is highly desired but not required. Experience qualifying leads, assessing customer readiness and routing opportunities to sales teams. Experience managing outbound outreach and follow-up activities. Experience supporting inbound customer and prospect calls. Ability to identify customer needs and apply established criteria to determine appropriate next steps. Knowledge and understanding of financial document processing in a corporate environment. Knowledge and understanding of regulatory requirements and disclosures. Bilingual speaking,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/merchant-call-center-sales-associate-at-wells-fargo-ceb2ad

Source: https://jobsbylevel.com/jobs/merchant-call-center-sales-associate-at-wells-fargo-ceb2ad

## Cite this page

Level. https://jobsbylevel.com/jobs/merchant-call-center-sales-associate-at-wells-fargo-ceb2ad.

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