# Mortgage Representative at Nationwide

Nationwide is hiring a Mortgage Representative. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/46493210-9c7e-4a54-a3a9-ff9f134c6c2c?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Wakefield, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Wakefield, United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/46493210-9c7e-4a54-a3a9-ff9f134c6c2c?utm_medium=ai-agent

## Description

You’ll make an impact by guiding customers through one of life’s biggest decisions - their mortgage journey. Whether they’re buying their first home, moving house or making changes to their current mortgage, you’ll support them with empathy and integrity. Whether it’s a first step or a fresh start, we’re here for our customers - every step of the way. Our colleagues bring care, clarity, and expertise to every conversation, making the mortgage journey smoother, simpler, and more human. At Nationwide, we put our customers at the heart of everything we do – it's how we think, act, and deliver every day. It’s why we’re rated the UK’s best high street banking provider for customer satisfaction. And it’s why we are the Which? Best Banking Brand of the Year 2025. We are Uncompromisingly Customer. Ready to make an impact? We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role are 25-35 hours within our core opening times. Your schedule will include working Monday to Friday, between 8am-6pm and will include working one Saturday in every three weeks from 8:30am - 4pm. We’ll make sure you receive your schedule six weeks in advance so you can plan with confidence. The initial training will last 7 weeks, Monday - Friday, 35 hours a week. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to mortgages or bring experience, this training is key to your development. Our training includes two consecutive face-to-face days at one of our offices. If it’s not your usual location, we’ll cover travel and overnight accommodation. You may also be asked to attend the office more often during the training period to help you settle in and set you up for success. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton, Dunfermline, Wakefield, Bournemouth, Glasgow or Sheffield office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing Taking inbound calls in a lively environment, you’ll help customers with clarity, speed and care. Confident and clear, you’ll ensure you get things right every time. No two calls are the same; you’ll use a variety of systems to help customers with their mortgages, guiding and supporting them through big decisions clearly, calmly and with compassion. Even when the news isn’t what they’d hoped for, you’ll be supportive and reassuring. Through comprehensive training, you’ll gain an in-depth knowledge of our award-winning product range, enabling you to talk to customers with confidence. This ensures you can offer options tailored to each customer’s needs and situation. Providing a service that’s professional, secure and seamless with an uncompromising focus on our

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/mortgage-representative-at-nationwide-2b9cc9

Source: https://jobsbylevel.com/jobs/mortgage-representative-at-nationwide-2b9cc9

## Cite this page

Level. https://jobsbylevel.com/jobs/mortgage-representative-at-nationwide-2b9cc9.

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