# Mortgages Product Expert at ING

ING is hiring a Mortgages Product Expert in Milan, Italy. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/394713d7-ccb6-4589-9098-fed2ee0f00f3?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. MILAN.

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 35 out of 100)
- Location: MILAN
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/394713d7-ccb6-4589-9098-fed2ee0f00f3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=mortgages-product-expert-at-ing-67ff93

## Description

Job Description The Customer Journey Mortgage Product Expert reports to the Product Area Lead within the Mortgages & Distribution Channels Tribe . The role is responsible for the development of products, processes, and services related to mortgage products. The incumbent monitors product positioning and implements commercial initiatives aimed at increasing sales through competitor analysis and KPI monitoring, ensuring stakeholder engagement and alignment across all involved functions. Key Responsibilities Support the definition and implementation of product strategy (sales, processes, pricing, and channels). Design customer processes for mortgage products in collaboration with commercial channels and the Operations team, and promote process improvement initiatives by working with the various impacted areas. Contribute to the end-to-end development of products and processes. Monitor product KPIs to identify actions aimed at increasing profitability. Lead the implementation phase of initiatives related to products and services by providing product and process requirements. Be responsible for drafting the documentation (Change Business Requirements) necessary for product implementations. Collaborate with other team members to ensure synergy and consistency throughout the commercial process. Manage relationships with third-party companies involved in projects and product management. Required Skills University degree or equivalent professional experience. Technical Skills Strong problem-solving abilities. Excellent analytical skills. Knowledge of mortgage products. Knowledge of banking regulations, particularly those related to mortgage products. Knowledge of banking regulations related to ESG topics (considered a plus). Previous work experience in the banking sector or similar environments. A thorough understanding of the banking market, including competitor benchmarking and market insights. Strong interpersonal and relationship-building skills. Advanced knowledge of Microsoft Office , particularly Excel and PowerPoint . Good command of written and spoken English. What we offer: A strong learning opportunity in Business Oversight and Non‑Financial Risk within a structured international banking environment. Hands‑on exposure to process governance and third‑party risk management topics. The chance to work closely with multiple stakeholders and understand how risks are managed end‑to‑end. A dynamic, inclusive and collaborative working environment, with opportunities for professional growth. Contract offer: Working conditions: Permanent employment contract Working hours: Full time (37 hours per week) Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA) Location: Milan Annual base salary starting from : 48.000€ Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function, and individual performance) Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring. The benefits of joining ING In addition to being a part of a great team, working in a fun and innovative environment, we offer: Flexible Smart Working Competitive base salaries and performance-based bonuses Meal vouchers and corporate restaurant and bar Health insurance and Accident insurance Pension fund and welfare plan Diverse cultures & Innovative mindsets International Environment and Talent Program Commitment to sustainability Lots of training development opportunities to help you grow Lots of moments dedicated to physical and mental well-being A special day off when it is your birthday: we call it #doyourbirthday! And of course, we can’t forget free water

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/mortgages-product-expert-at-ing-67ff93

Source: https://jobsbylevel.com/jobs/mortgages-product-expert-at-ing-67ff93

## Cite this page

Level. https://jobsbylevel.com/jobs/mortgages-product-expert-at-ing-67ff93.

Get job alerts: https://jobsbylevel.com/newsletter