# MS Head of Customer Fulfilment Shanghai at Sanofi

Sanofi is hiring an MS Head of Customer Fulfilment Shanghai (China). Level rates it Little AI ●○○○; you can [apply on Sanofi](https://jobsbylevel.com/go/a9cfbc1f-be30-46d3-a0bf-900333e3846c?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Shanghai.

## Details

- Company: [Sanofi](https://jobsbylevel.com/companies/sanofi)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Shanghai
- Posted: September 15, 2026
- Apply: https://jobsbylevel.com/go/a9cfbc1f-be30-46d3-a0bf-900333e3846c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=ms-head-of-customer-fulfilment-shanghai-at-sanofi-d2b387

## Prepare for this job

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## Description

Job Information职位信息 Job title 职位名称 : Head of Customer Fulfilment Location工作地点： Shanghai About the job工作职责 We deliver 4.3 billion healthcare solutions to people every year, thanks to the flawless planning and meticulous eye for detail of our Manufacturing & Supply teams. With your talent and ambition, we can do even more to protect people from infectious diseases and bring hope to patients and their families. Your job, as Head of Customer Fulfilment within our M&S China-Supply Chain Team, will be to making best class medicines with excellent strategies and tools and delivering them to our patients. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Job Purpose Manage efficient and compliant Order to Cash (O2C/COMET) processes and customer-centric activities Responsibilities include empowering teams to optimize daily operations such as Customer Fulfillment Support (S&OE process); SC Customer Engagement, Order to Serve processing contact center management, order, and claim reconciliation Additionally, managing relationships with reverse O2C and logistics internal & external partners, ensuring proper customer crediting, and compliance with internal and SOX controls are key tasks The focus is on optimizing stock processes, streamlining the S&OE process, and enhancing SC Customer Engagement to improve overall customer experience in the fulfilment process Key Accountabilities Order to Cash Process Activities Managing E2E order to serve processing COMET to ensure timely fulfilment and process adherence Empowering Customer Fulfilment teams to conduct day-to-day operations efficiently and effectively Implementing lean principles to streamline order fulfilment processes and reduce lead times for OTIF improvement Optimizing stock processes to minimize stockouts and excess inventory Streamlining the Sales and Operations Execution (S&OE) process to enhance D2C and forecasting planning Ensuring proper customer crediting in compliance with internal policies and SOX controls Conducting regular audits of logistics operations to identify inefficiencies and areas for improvement Developing contingency plans to mitigate risks such as supply chain disruptions or transportation delays Analysing sell-in and sell-out data to understand market demand and adjust production and distribution accordingly. Monitoring stock in trade levels to ensure optimal inventory management and minimize carrying costs Analysing SISO data to identify sales trends, market opportunities, and potential risks. Continuously evaluating and adjusting SIT and SiSO strategies to meet changing market conditions and customer demands. Defines backorders policy and prioritization decisions with trade Simplification Drive development & execution of simplification plans Ensure simplification benefits are realizable & tracked Collaboration Engaging with key stakeholders to ensure alignment and collaboration across the organization. Contributing to trade and pricing initiatives to optimize root-to-market strategies and distribution costs Analysing customer feedback and order data to identify opportunities for process improvement and enhance customer satisfaction Process Effectiveness & Analytics Monitor the E2E fulfilment process running a defined set of reports and analysis to detect issues/inefficiencies and drive continuous improvements Implementing performance metrics and KPIs to track the effectiveness of customer fulfilment and logistics operations and drive continuous improvement efforts Communicate root cause analysis of issues found Executes additional process analysis when requested Support local team with reporting & KPIs Prepare/extract KPIs for fulfilment processes Support month end closing

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