# NAM Payroll Contact Center Analyst at Johnson & Johnson

Johnson & Johnson is hiring an NAM Payroll Contact Center Analyst in Bogotá, Colombia. Level rates it Little AI ●○○○; you can [apply on Johnson & Johnson](https://jobsbylevel.com/go/f462b4a2-2373-4f9c-b64e-91eb04ffac36?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bogotá, Distrito Capital, Colombia.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bogotá, Distrito Capital, Colombia
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/f462b4a2-2373-4f9c-b64e-91eb04ffac36?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=nam-payroll-contact-center-analyst-at-johnson-johnson-2494cc

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: Payroll Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia Job Description: Job Description Johnson & Johnson Family of Companies is recruiting for a NAM Payroll Contact Center Analyst , within the Johnson & Johnson Global Services organization. This position will be based in OneJnJ - Bogota, Colombia. Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 companies operating in more than 60 countries, with more than 138,1000 employees. Our worldwide headquarters is in New Brunswick, New Jersey, USA. Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 4,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance. This role involves responding to critical issues that arise from the Payroll Contact Center Specialists, who handle a variety of payroll-related queries. The daily responsibilities of the Payroll Contact Center Support Analyst are diverse and integral to the efficient operation of the payroll support system. Amon these responsibilities are: First point of contact for escalated requests from current and former Johnson & Johnson employees, as well as occasionally addressing inquiries from non-employees, such as contractors. Actively identifying trends and working with various teams to ensure that the Contact Center is equipped with the necessary information to effectively address the needs of employees and managers seeking assistance. Auditing calls, chats, and web case interactions to assess whether agents are adhering to established protocols and providing high-quality service. Providing constructive feedback to agents to contribute to their development. Working alongside the Contact Center Operations Analyst and Supervisor as needed to ensure the Center has a strong support. This flexibility contributes to the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/nam-payroll-contact-center-analyst-at-johnson-johnson-2494cc

Source: https://jobsbylevel.com/jobs/nam-payroll-contact-center-analyst-at-johnson-johnson-2494cc

## Cite this page

Level. https://jobsbylevel.com/jobs/nam-payroll-contact-center-analyst-at-johnson-johnson-2494cc.

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