# NOC Engineer at DAMAC

DAMAC is hiring an NOC Engineer in Bengaluru, India. Level rates it Works on AI ●●●○; you can [apply on DAMAC](https://jobsbylevel.com/go/76a26755-f386-4046-83d8-ead86df1b927?utm_medium=ai-agent).

AI Level 3, AI centrality 60 out of 100. Bangalore, Karnataka, India.

## Details

- Company: [DAMAC](https://jobsbylevel.com/companies/damac)
- AI level: AI Level 3 (score 60 out of 100)
- Location: Bangalore, Karnataka, India
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/76a26755-f386-4046-83d8-ead86df1b927?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=noc-engineer-at-damac-504fc4

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/noc-engineer-at-damac-504fc4

## Description

DAMAC AI delivers AI compute, sovereign cloud and hyperscale data centre capacity across the Middle East and Asia, operating large-scale NVIDIA GPU clusters for enterprise AI training and inference. The Bangalore NOC provides 24×7 visibility across every rack, GPU, switch and storage node in the fleet. As NOC Engineer, you are the first line of defence for incidents — detecting, triaging, resolving or escalating events across compute, storage, network, facility and customer workload layers, on a rotating 24×7 shift pattern Key Responsibilities Monitoring & Event Management Monitor 24×7 operational dashboards across GPU clusters, servers, storage platforms, and network fabrics. Triage and investigate alarms generated by monitoring platforms including Zabbix, Grafana, Prometheus, NVIDIA DCGM , and vendor-specific tools. Correlate events across compute, network, and facility layers to identify root causes and reduce alert noise. Fine-tune monitoring thresholds and alerting mechanisms to improve operational effectiveness. Incident Response Log, classify, prioritize, and track incidents using ServiceNow, Jira Service Management , or similar ITSM platforms. Execute documented runbooks and Standard Operating Procedures (SOPs). Perform first-level troubleshooting across Linux systems, networking, virtualization, and infrastructure platforms. Escalate incidents to L2/L3 support teams, on-site field engineers, or OEM vendors in accordance with established escalation procedures. Drive incident resolution within agreed SLAs and maintain accurate incident timelines and records. Change & Request Fulfillment Support planned maintenance activities and change implementations across data center environments. Fulfill standard service requests in accordance with operational procedures. Validate infrastructure health before and after changes and initiate rollback procedures when required. Customer & Stakeholder Communication Provide timely, accurate, and professional updates throughout the incident lifecycle. Publish shift handover reports, daily service health summaries, and incident notifications. Coordinate effectively with internal stakeholders, customers, vendors, and engineering teams. Continuous Improvement Develop and maintain technical runbooks, SOPs, and knowledge-base documentation. Participate in post-incident reviews and contribute to corrective and preventive actions. Identify opportunities for automation and process optimization. Required Qualifications Minimum 3 years of experience in a NOC, SOC, or 24×7 operations environment supporting enterprise or data center infrastructure. Working knowledge of Linux administration and Windows Server fundamentals. Solid understanding of: TCP/IP Networking VLANs Routing & Switching DNS Load Balancing Firewalls Hands-on experience with monitoring tools such as: Zabbix Nagios PRTG Grafana Prometheus Experience using ITIL-aligned ticketing platforms such as: ServiceNow Jira Service Management Remedy Ability to work rotating 24×7 shifts , including nights, weekends, and public holidays. Strong verbal and written English communication skills. Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent practical experience. Preferred Qualifications Experience supporting NVIDIA GPU platforms , including DGX/HGX environments and DCGM monitoring . Familiarity with InfiniBand , RoCE , or high-speed Ethernet fabrics. Exposure to virtualization, containerized infrastructure, and Kubernetes environments. Relevant certifications such as: ITIL v4 Foundation CCNA RHCSA CompTIA Network+ CompTIA Server+ Previous experience working in a: Managed Services Provider (MSP) Hyperscale Data Center Telecommunications NOC Environment Basic scripting knowledge in Python, Bash, or PowerShell . What Success Looks Like Rapid and accurate incident identification and resolution. Consistent SLA achievement and operational excellence. Clear customer communication during critical incidents.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/noc-engineer-at-damac-504fc4

Source: https://jobsbylevel.com/jobs/noc-engineer-at-damac-504fc4

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