# Officer / Senior Officer, Branch Operations at ING

ING is hiring an Officer / Senior Officer, Branch Operations in Hong Kong, Hong Kong SAR China. Level rates it Little AI ●○○○; you can [apply on ING](https://jobsbylevel.com/go/e3fcd421-6497-4d7c-ac47-dae893c8802e?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Hong Kong.

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Hong Kong
- Posted: November 4, 2026
- Apply: https://jobsbylevel.com/go/e3fcd421-6497-4d7c-ac47-dae893c8802e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=officer-senior-officer-branch-operations-at-ing-303cd3

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/officer-senior-officer-branch-operations-at-ing-303cd3

## Description

Job Overview The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, prepare reports for local management and regulator. Besides, he/she will perform regular drill tests as initiated by HKICL. He/she may need to handle ad-hoc / special projects assigned by team head. Key Responsibilities To perform maintenance of customer and account static data in local system. To review daily / monthly reports relating to dormant account list for team head’s approval. To maintain updated account record and specimen signature of clients in local system. To participate in the annual drill arranged by HKICL. To handle the cheques received from clients or internal department. To prepare audit confirmation on account balance, loan and FM outstanding. To prepare monthly reports for dormant account and to seek front office’s approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee. To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client. To circulate daily overdraft reports to respective front office, risk management and team head for approval. To check the completeness of monthly and daily bank statements and distribute to respective front office. To arrange approval for loan drawdown / rollover and to perform loan call back. To validate the payment instruction received from client. To monitor customer related incoming remittance. To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message. To participate in the annual BCP drill. To follow up with Hub Processing Centre to ensure that all daily transactions are completed. To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc. To handle general enquiries or special cases received from internal and external parties i.e. Official Receiver’s Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc. Special Duties Participate in ad-hoc/special projects i.e. UAT of new internal or external system enhancement or new system development assigned by the team head. FATCA and CRS annual account reporting validation exercise as assigned by the team head. Assist the line managers in the planning, testing, giving supports in the projects. Give supports to other teammates in case of need. Key Competencies Minumum 5 years related experiences in Operations settlement covering at least two areas: (i) loan administration (ii) customer services (iii) remittance (iv) account opening. A tertiary education with major in banking/ Finance is preferred. Good organizational ability and with a keen eye for details. Good written and spoken English and Chinese (mandarin) Independent, strong self-motivation and able to work under pressure in tight deadlines. A good team player with positive attitude. Good communication skills. Willing to work late in case of any ad hoc projects / tasks assigned. What We Offer At ING, you’ll be part of an organisation that empowers people — in life and in business. You can expect: A supportive, inclusive and international work culture. Opportunities to grow your expertise across credit, products and client coverage. Access to learning platforms, coaching and skill‑building resources. A team that values curiosity, initiative and diverse perspectives. How to Apply Click the Apply button on our official ING careers site and submit your application through Workday . Job Application Safety Reminder ⚠️ We’re seeing an increase in fraudulent job offers. To protect yourself: Apply only via official ING platforms. ING uses Workday for all recruitment. Emails from ING will come from @ing.com or @myworkday.com only.

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/officer-senior-officer-branch-operations-at-ing-303cd3

Source: https://jobsbylevel.com/jobs/officer-senior-officer-branch-operations-at-ing-303cd3

## Cite this page

Level. https://jobsbylevel.com/jobs/officer-senior-officer-branch-operations-at-ing-303cd3.

Get job alerts: https://jobsbylevel.com/newsletter