# Onsite Technician - Term Time at Capita

Capita is hiring an Onsite Technician - Term Time. It pays £25k a year and Level rates it Little AI ●○○○; you can [apply on Capita](https://jobsbylevel.com/go/4be96c89-c0b9-47f5-933d-a1421f833180?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Stafford.

## Details

- Company: [Capita](https://jobsbylevel.com/companies/capita)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Stafford
- Salary: £25k
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/4be96c89-c0b9-47f5-933d-a1421f833180?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=onsite-technician-term-time-at-capita-9b6068

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/onsite-technician-term-time-at-capita-9b6068

## Description

We are looking for a motivated and customer-focused ICT Support Technician to join our technician team. This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments. The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies. Job title: Onsite Technician - Term Time Job Description: We are looking for a motivated and customer-focused ICT Support Technician to join our technician team, supporting the Stafford region. This role is responsible for delivering high-quality ICT support and technical expertise to schools and academies, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). You will act as a trusted technical advisor, helping customers maximise the value of their technology investments while maintaining secure, reliable, and effective ICT environments. The successful candidate will work closely with school leaders, teaching staff, business managers, students, and internal teams to provide both proactive and reactive support across a range of technologies. Responsibilities Deliver high-quality ICT support to schools and academies in line with ProXtra SLA commitments. Provide technical advice, guidance, and solutions within educational environments across Staffordshire, and other geographical areas as required. Conduct onsite visits to provide support to our customers face to face. Manage incidents, service requests, changes, and technical issues through to resolution, meeting agreed response and resolution targets. Maintain regular communication with customers, providing timely updates and clear expectations throughout the support process. Support, maintain, and troubleshoot customer ICT equipment, including servers, workstations, networking equipment, wireless systems, and cloud services. Assist schools with ICT Audits, planning, and refresh programmes. Support customer environments to align with DFE Guidelines Produce and maintain accurate technical documentation for schools, and site records. Work collaboratively with internal support teams to ensure smooth delivery and transition of services. About You Proven experience in a customer-facing ICT support, systems engineer, or technical consultant role. Strong troubleshooting and problem-solving skills across a broad range of ICT technologies. Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint, Teams, and Entra ID. Experience supporting and maintaining Windows Server 2016, 2019, and 2022 environments. Good knowledge of Active Directory, Group Policy, PowerShell, and automation tools. Excellent knowledge of Microsoft Windows desktop operating systems and Microsoft Office applications. Experience supporting virtual server environments, including Microsoft Hyper-V and/or VMware. Experience supporting backup solutions Full UK driving licence and willingness to travel to customer sites. The successful applicant will require security clearance (i.e. DBS checked). About Entrust Entrust is a joint venture between Capita and Staffordshire County Council. We work across the UK in partnership with schools, academies and local authorities to provide specialist expertise around school improvement, learning technologies, and property and support services. We currently work in over 50 local authorities, with 600 schools. Join us and you'll be part of the fastest growing school-to-school support partner in England. What’s in it for you? A competitive basic salary (£25,155 pro rata to reflect term time hours) Work from home 23 days’ holiday (rising to 27) with

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Source: https://jobsbylevel.com/jobs/onsite-technician-term-time-at-capita-9b6068

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