# Operations Analyst,  Bulgaria at Delivery Hero (talabat)

Delivery Hero (talabat) is hiring an Operations Analyst,  Bulgaria in Sofia, Bulgaria. Level rates it Little AI ●○○○; you can [apply on Delivery Hero (talabat)](https://jobsbylevel.com/go/91813051-df46-472a-b35c-40d9d9f1b991?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Sofia, Bulgaria.

## Details

- Company: [Delivery Hero (talabat)](https://jobsbylevel.com/companies/delivery-hero-talabat)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Sofia, Bulgaria
- Posted: October 22, 2026
- Apply: https://jobsbylevel.com/go/91813051-df46-472a-b35c-40d9d9f1b991?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=operations-analyst-bulgaria-at-delivery-hero-talabat-9477f3

## Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. YOUR MISSION Glovo seeks a detail-oriented, data-driven professional to optimize delivery operations in complex cities, giving access to vast data resources and a top-tier tech team to implement innovative improvements on courier and restaurant partner performance. As Supply Operations Analyst you will be in charge of improving and optimizing courier fleet metrics and performance excellence across the cities. This role will require a mix of operational experience, stakeholder management, analytical skills, and creativity to tackle different challenges. The couriers are a key player in Glovo’s marketplace and you will need to ensure the fleet's long-term sustainability, as well as its healthy contribution to the operational performance and user experience in Bulgaria. THE JOURNEY Data Driven Mindset & Problem Solving: Relentlessly analyze operational data to uncover actionable insights, identify trends, and craft high-impact strategies that drive performance and consistency across our Operations. Analyze daily and weekly operation metrics with a macro view of the long-term success of the city, having a complete understanding of the local supply situation at all times. Maintain and analyze business reports and information to aid in the decision-making process of supply chain operational needs, including daily, weekly and monthly reports. Operational Excellence: Design and embed best-in-class processes that drive efficiency and scalability across all facets of our operations. Continuously refine workflows to support high-performing teams and sustainable growth. Drive projects to improve the quality of KPIs such as Delivery Time and Cancellations as well as work on an ongoing accuracy of our courier forecast. Cross-Functional Collaboration: Collaborate closely with all the internal stakeholders from other departments (Commercial, Growth, Finance...) to plan, execute, and monitor projects related to operations and the couriers contribution to user experience. Work closely with all the verticals from the Operations team (Courier Ops, Glover Experience). Think out of the box to bring new ideas of process improvements that will be game changer to ensure the best user experience related to couriers. To be hands-on and ready to get your hands dirty. You always seek a fresh perspective and never hesitate to put yourself in others' shoes. If a problem arises, you are ready to do whatever it takes to solve it. WHAT YOU WILL BRING TO THE RIDE Background At least 1.5+ years of total work experience in high demanding positions (operations, consulting, investment banking, etc.). Experience in the on-demand industry is a plus, but not required. Key Skills Strong problem-solving skills - you are hypothesis-driven & looking for data to drive decisions. Results oriented and analytical mindset. Great communication and interpersonal skills. Project management skills, highly organized and detail-oriented approach. Excellent knowledge of Google Suite and/or MS Office, Excel. Excellent written and spoken Bulgarian & English language. SQL basic skills are required. Culture Ability to work in a high growth and high-performance start-up with a fast pace Adaptable, positive mindset: possess a flexible attitude towards evolving roles within the ops domain; we value versatility & the ability to adapt to new challenges while ensuring a consistent job scope A can-do attitude about building a fleet of 2,000 couriers and optimizing the performance of >2000 restaurants and stores Endless curiosity - you wonder why problems exist, spend hours figuring out why, and can’t stop thinking about solutions An

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-analyst-bulgaria-at-delivery-hero-talabat-9477f3

Source: https://jobsbylevel.com/jobs/operations-analyst-bulgaria-at-delivery-hero-talabat-9477f3

## Cite this page

Level. https://jobsbylevel.com/jobs/operations-analyst-bulgaria-at-delivery-hero-talabat-9477f3.

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