# Operations Analyst II at TD Bank

TD Bank is hiring an Operations Analyst II. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/13540b40-6849-4278-8f6f-97a77d866946).

AI Level 1, AI centrality 39 out of 100. Mississauga, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Mississauga, Ontario
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/13540b40-6849-4278-8f6f-97a77d866946

## Description

Work Location: Mississauga, Ontario, Canada Hours: 37.5 Line of Business: Personal & Commercial Banking Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Customer: Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/initiatives in accordance with project management methodologies Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained Identify opportunities to improve service delivery Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels Contribute to the production of consolidated or aggregated reporting as appropriate Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner Shareholder: Prioritize and complete own workload to meet SLA requirements for service and productivity Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures Consistently exercise discretion in managing correspondence, information and all matters of confidentiality Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness Contribute to the development/delivery of presentations/ communications to management or broader audiences Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes Employee/Team: Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-analyst-ii-at-td-bank-64b6c9

Source: https://jobsbylevel.com/jobs/operations-analyst-ii-at-td-bank-64b6c9

## Cite this page

Level. https://jobsbylevel.com/jobs/operations-analyst-ii-at-td-bank-64b6c9.

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