# Operations Analyst, Production Support at RBC

RBC is hiring an Operations Analyst, Production Support in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on RBC](https://jobsbylevel.com/go/631dab27-4857-4361-a134-4d3748a82b2f?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TORONTO, Ontario, Canada.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TORONTO, Ontario, Canada
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/631dab27-4857-4361-a134-4d3748a82b2f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=operations-analyst-production-support-at-rbc-d770ce

## Description

Job Description What is the opportunity? As an Operations Analyst on the Production Services Team, you will be responsible for the monitoring and processing of batch/online applications across the multiple platforms that reside in the Ontario Computer Centre on a 7x24x365 basis using Zeke scheduler. These applications can reside in any one or multiple number of IBM z/OS environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). You will be actively involved in handling production problem situations and applying changes to the z/OS application environment. What will you do? Monitor production batch job flows across all platforms (z/OS, VSE, HP, UNIX, Windows, ISeries) using ZEKE, MVS/ISPF for all processing environments (Ontario, Quebec, British Columbia, Investor & Treasury Services, US Wealth Management, RBC Capital Markets). Ensure problems are quickly identified through review of Zeke monitoring, inbound calls, emails or tickets while providing the highest possible level of production support and service to clients. Engage appropriate operations/support personnel on a technical level to resolve issues in a timely manner. Review all errors with management and recommends permanent solutions to avoid a reoccurrence and identify the potential impact to the bank. Implement changes to various applications and verify their accuracy and success. Ensure that services are available as per client expectations and as per Service Level Agreement. Utilize ZEKE, ZEBB, MVS, ISPF, IMS, DB2, VSM, OMS, OnDemand, CICS, Service Now, and Connect:Direct daily. What do you need to succeed? Must have Undergraduate degree with IT background coupled with change management experience in complex programs with high frequency of requests and multiple priorities. Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project. Strong organizational and time management capabilities. Ability to work in a 7x24x365 hybrid environment. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. Nice-to-have : Programming/coding experience: Angular, React/Vue.js, VBA (macros), C#, Node.js, Active Directory, Elastic Search, Windows Servers etc. Experience with Job Control Language (JCL) environments and mainframe computing Postsecondary degree with a major in Computer Science, Engineering, or Technology Experience working rotating shifts in a hybrid work environment. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business #LI-POST #TechPJ Job Skills Business Continuity and Disaster Recovery (BCDR), Customer Service, Decision Making, Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Systems Management, Service Request Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-23 Application

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-analyst-production-support-at-rbc-d770ce

Source: https://jobsbylevel.com/jobs/operations-analyst-production-support-at-rbc-d770ce

## Cite this page

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