# Operations Excellence Senior Manager at Delivery Hero (talabat)

Delivery Hero (talabat) is hiring an Operations Excellence Senior Manager in Athens, Greece. Level rates it Little AI ●○○○; you can [apply on Delivery Hero (talabat)](https://jobsbylevel.com/go/f4ebda37-4f64-4199-8ff3-2a42411266d4?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Athens, Greece.

## Details

- Company: [Delivery Hero (talabat)](https://jobsbylevel.com/companies/delivery-hero-talabat)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Athens, Greece
- Posted: October 2, 2026
- Apply: https://jobsbylevel.com/go/f4ebda37-4f64-4199-8ff3-2a42411266d4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=operations-excellence-senior-manager-at-delivery-hero-talabat-464b5f

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## Description

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We are looking for an Operations Excellence Senior Manager to own the operational backbone of efood. You will lead the strategy, automation, and governance of tools, processes, and policies across the Operations department while aligning cross-functionally with local teams (Tech, Commercial, Finance, Legal) and central Delivery Hero functions. What You'll Do Tools, Automation & Functional Results Strategic Roadmap: Define and prioritize the Operations tools and process-governance roadmap, balancing operational needs, technical capacity, risk, and expected business value. Functional Ownership: Own the overall performance and outcomes of the Operations tools, automation, and process governance function—including adoption, efficiency, compliance, service quality, and cost-saving targets. Tech Collaboration: Partner with Tech to automate manual workflows and act as the Ops-side Product Owner for internal tooling. Budget & Vendor Management: Own the relevant tools and automation budget, manage external vendor expenditure, and provide investment recommendations based on business impact and ROI. Process & Policy Governance SOP Ownership: Design, document, and maintain standardized SOPs across geographies and verticals. Compliance & Standards: Ensure local policies align with Delivery Hero group standards and local regulatory requirements (GDPR, food safety). Continuous Improvement: Perform root-cause analyses on operational failures and convert findings into permanent process fixes. Cross-Functional & Leadership People Leadership: Lead the team’s overall performance, development, prioritization, and resource allocation—including objective setting, coaching, performance reviews, and workforce planning. Department Liaison: Act as the central point of contact between Operations and every other LOB/department (Tech, Commercial, Marketing, Finance, Legal) on operational tools, processes, or policies. Change Management: Drive rollout plans and adoption tracking for company-wide operational changes. Executive Reporting: Report on process health, automation impact, and cross-departmental policy compliance to senior leadership. Experience: 6–9 years in operations, process excellence, or business transformation (last-mile delivery or on-demand marketplace preferred). Leadership: Proven track record of full people management and leading end-to-end automation projects at scale. Technical & Analytical Capabilities: Strong background in Lean/Six Sigma (or equivalent methodology), process mapping, and scoping technical/data requirements. Able to dive into operational data, validate technical solutions, and develop prototypes when required, while ensuring scalable delivery through the team and relevant partners. Familiarity with BI tools (e.g., Looker, Tableau) and workflow automation platforms. Soft Skills: Exceptional stakeholder management (able to influence without authority), structured problem-solving, and clear written documentation skills. Languages: Fluent in Greek and English. We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰 We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all! We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎 We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-excellence-senior-manager-at-delivery-hero-talabat-464b5f

Source: https://jobsbylevel.com/jobs/operations-excellence-senior-manager-at-delivery-hero-talabat-464b5f

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Level. https://jobsbylevel.com/jobs/operations-excellence-senior-manager-at-delivery-hero-talabat-464b5f.

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