# Operations Lead, Japan at Eucalyptus

Eucalyptus is hiring an Operations Lead, Japan in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Eucalyptus](https://jobsbylevel.com/go/66a1bf39-5034-438a-8efb-bc4c2beaa42c?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. JP - HQ - Tokyo.

## Details

- Company: [Eucalyptus](https://jobsbylevel.com/companies/eucalyptus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: JP - HQ - Tokyo
- Posted: May 20, 2026
- Apply: https://jobsbylevel.com/go/66a1bf39-5034-438a-8efb-bc4c2beaa42c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=operations-lead-japan-at-eucalyptus-05b58e

## Description

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally. We hope that's you. About the Role (What You’ll Be Doing) We are seeking an Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable operations workforce. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery . This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment. Key Responsibilities Strategy & Market Development (Japan) Lead clinical input for new product launches and market expansion in Japan Shape and continuously improve Japan-specific models of care Workforce Scaling & Management Build and scale a reliable, high-quality network in Japan Partner with hiring teams to design and execute screening, assessment, and onboarding processes Establish systems for rostering, utilisation, and performance management Quality, Insights & Risk Management Monitor performance through audits, data analysis, and insights Lead incident and complaint management , including triage, escalation, and resolution Implement continuous quality improvement initiatives to enhance patient outcomes Develop scalable guardrails and safety protocols Advisory & Cross-Functional Collaboration Review and localise clinical content, patient communications, and educational materials Collaborate closely with partners, operations, and patient support teams Ensure effective coordination for risk management and escalation pathways Governance & Compliance (Japan) Establish and maintain governance frameworks aligned with Japanese regulations Develop clear protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes) Support regulatory readiness, audits, and compliance requirements Work closely with external stakeholders to ensure adherence to local standards of care Practitioner Collaboration & Leadership Act as the primary escalation point for Japanese prescribers and clinicians Foster strong collaboration between remote practitioners and internal teams Provide leadership, guidance, and ongoing support to practitioners What Success Looks Like A scalable and high-performing prescriber network in Japan Strong adherence to quality and safety standards Clear and effective governance frameworks tailored to Japan Seamless collaboration between clinical, operational, and commercial teams Established trust with local regulators, partners, and stakeholders About You (Who We’re Looking For) Skills and experience Experience in operations and/or strategy in a rapidly scaling organisation Proven ability to build and scale teams or processes in a fast-paced environment Strong stakeholder management skills, with the ability to work across local and global teams Fluent in Japanese (native or equivalent level) and comfortable

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-lead-japan-at-eucalyptus-05b58e

Source: https://jobsbylevel.com/jobs/operations-lead-japan-at-eucalyptus-05b58e

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