# Operations Manager at Amey

Amey is hiring an Operations Manager. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/c3aea53a-e0a8-4c48-bb6f-ff75269996a3?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Tadcaster, LS24 9NS.

## Details

- Company: [Amey](https://jobsbylevel.com/companies/amey)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Tadcaster, LS24 9NS
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/c3aea53a-e0a8-4c48-bb6f-ff75269996a3?utm_medium=ai-agent

## Description

We have a fantastic opportunity for an Incident Response Operations Manager to join our Area 10 Motorways & Trunk Roads team. Working as part of our Operations team, you will provide visible, proactive leadership across the Incident Response Team (IRT) service, ensuring the safe, efficient and customer-focused delivery of incident response activities across the strategic road network. You will be accountable for operational performance, health and safety compliance, workforce leadership, service readiness, client and stakeholder confidence and continuous improvement. You will work closely with Maintenance and Response teams and National Highways to strengthen collaboration, improve workforce engagement and accountability, streamline administration and use performance data to deliver a resilient, responsive and cost-effective service. The role reports to the Principal Operations Manager / Network Manager and will typically have responsibility for approximately 30 direct and indirect reports . What will the role offer? The salary is competitive (please enquire for further details). The standard hours of work are 40 hours per week, Monday to Friday (days) , with flexibility to support operational requirements. We offer a range of flexible working practices, including hybrid, part-time and flexible working patterns. With our network of offices across the UK, we are open to discussing working options that match your needs, with the flexibility to change how you work as your life evolves. What you will be doing Lead the day-to-day delivery of the IRT service, ensuring operational plans are clearly communicated, appropriately resourced and consistently delivered Ensure incidents and immediate defect-mitigation activities are managed safely and professionally, in accordance with contractual, operational and customer service requirements Lead the IRT team in delivering incident response and immediate defect mitigation within the required 24-hour timeframe , in accordance with contract requirements Maintain operational readiness across people, vehicles, plant, specialist equipment, communications and supporting resources Monitor and improve key performance measures, including attend-and-assess times, incident clearance, service quality, data accuracy and operational resilience Provide visible leadership and effective escalation support during major incidents, severe weather, network disruption and periods of increased operational demand Use historic delivery data, trend analysis and operational insight to support strategic decision-making, resource planning and service improvement Own Airwave radio compliance and ensure communication systems are used effectively and in accordance with applicable requirements Work with the Principal Operations Manager to develop annual business objectives, delivery plans and budgets, as required Plan and manage annual work schedules to ensure effective coverage, operational resilience and the efficient use of resources Maintain compliance with health and safety, legal, regulatory and company requirements, taking prompt action where required standards are not met Undertake periodic site visits and safety tours, including nights and weekends , to maintain operational assurance and provide visible leadership Translate client key performance indicators into clear team priorities and lead delivery against agreed performance targets Ensure consistent understanding and application of systems, processes and operational standards across the service Set clear performance objectives aligned with account priorities, company objectives and organisational values Promote continuous improvement by identifying opportunities to simplify processes, improve quality and increase service efficiency Anticipate client requirements, maintain a customer-focused culture and support consistently positive outcomes for road users Manage supply chain and subcontractor relationships, ensuring work is planned, coordinated and completed

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-manager-at-amey-2e9e62

Source: https://jobsbylevel.com/jobs/operations-manager-at-amey-2e9e62

## Cite this page

Level. https://jobsbylevel.com/jobs/operations-manager-at-amey-2e9e62.

Get job alerts: https://jobsbylevel.com/newsletter