# Operations & Service Delivery Specialist at Worldline

Worldline is hiring an Operations & Service Delivery Specialist in Bucharest, Romania. Level rates it Little AI ●○○○; you can [apply on Worldline](https://jobsbylevel.com/go/1a128650-d0e5-4eff-95e6-13d77ec1c820?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (Romania-Bucharest | Romania-Remote).

## Details

- Company: [Worldline](https://jobsbylevel.com/companies/worldline)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (Romania-Bucharest | Romania-Remote)
- Posted: October 5, 2026
- Apply: https://jobsbylevel.com/go/1a128650-d0e5-4eff-95e6-13d77ec1c820?utm_medium=ai-agent

## Description

Who we are Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution. The Opportunity Operations and Service Delivery Specialist, Bank Acquiring & Processing Division, Tribe Acceptance & Acquiring, in the E2E area. As an Operations and Service Delivery Specialist, you have a hybrid operational role. You will dedicate a part of your time to hands-on platform operations and technical maintenance , ensuring the stability, performance, and resilience of our front-office applications. The other part will focus on Service Delivery Management (SDM) , serving as the operational guardian of the end-to-end service journey, driving continual service improvement, and ensuring adherence to compliance, DORA, and governance standards. Day-to-Day Responsibilities As Operations Specialist Production Operations & Availability : Monitor, maintain, and ensure the high availability, stability, and smooth daily execution of payment processing instances and services . Alert Triage & Incident Resolution: Perform initial investigation, diagnostic troubleshooting, and rapid technical resolution for transaction flow anomalies, processing errors, and system alerts to restore service within target SLAs. Observability & Telemetry: Maintain and refine operational monitoring, alerting rules, and telemetry dashboards to proactively identify performance degradation and bottlenecks. Patching & Release Support: Assist in the staging, testing, and deployment of application updates, version upgrades, and patches in coordination with squad engineers. Environment & Production Acceptance: Validate operational readiness, configuration parity, and deployment verification for new features or infrastructure changes transitioning into production. Standby & Out-of-Hours Support: Participate in the squad’s on-call/standby rotation and scheduled maintenance windows to maintain 24/7 resilience for critical financial processing instances. As Service Delivery Manager E2E Operational Governance & SLA Tracking: Own the operational lifecycle of the services in your scope, track and evaluate SLAs and OLAs, collaborate across multiple DevOps and support teams to eliminate technical silos and guarantee a unified service delivery Incident Escalation, Post-Mortems & Continual Improvement: Manage operational escalations, facilitate root cause analyses and post-mortem reviews, and translate both incident findings and stakeholder/customer feedback into tangible Continual Service Improvement (CSI) action plans. CMDB Ownership & Incident Routing: Ensure all applications, instance components and operational ownership details are accurately mapped in the CMDB to guarantee prompt, accurate routing and rapid engagement during operational events. Change, Release & Onboarding Governance: Ensure change and release management processes are properly followed, analyze client onboarding and integration risk points to systematically identify and eliminate recurring technical blockers. Capacity Planning & Business Continuity (DRP/BCP): Ensure readiness for peak seasonal events (e.g., Black Friday, Christmas), participate in Disaster Recovery / Business Continuity tests and failover readiness across cloud setups DORA, Security & Compliance Controls: Ensure DORA, Security and Compliance controls (e.g. SentinelOne, Splunk, Qualys) are in place for the applications and oversee adherence to audit and regulatory frameworks Who Are We Looking For At Worldline, we seek individuals who are visionary and capable of driving positive change. People who can step up and show what’s next. We value those who

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/operations-service-delivery-specialist-at-worldline-2cfc2e

Source: https://jobsbylevel.com/jobs/operations-service-delivery-specialist-at-worldline-2cfc2e

## Cite this page

Level. https://jobsbylevel.com/jobs/operations-service-delivery-specialist-at-worldline-2cfc2e.

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