# Order Management Specialist at ABB

ABB is hiring an Order Management Specialist. It pays $69k-$110k a year and Level rates it Little AI ●○○○; you can [apply on ABB](https://jobsbylevel.com/go/c1497c28-f67e-4fce-aeea-9ab780686ca5?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Richmond, Virginia, United States of America.

## Details

- Company: [ABB](https://jobsbylevel.com/companies/abb)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Richmond, Virginia, United States of America
- Salary: $69k-$110k
- Posted: November 3, 2026
- Apply: https://jobsbylevel.com/go/c1497c28-f67e-4fce-aeea-9ab780686ca5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=order-management-specialist-at-abb-607558

## Description

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Order Handling Manager __ In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: Onsite CORE RESPONSIBILITIES: Implements customer support strategy to increase operational excellence and customer satisfaction in the sales process. Supports achievement of established targets by overseeing progress and implementing improvement actions as needed. Focuses on achievement of defined targets, including inventory turn on finished goods, on time delivery/customer requested on-time delivery, and Net Promoter Score (NPS). Processes orders by coordinating with Sales, Product Marketing, Logistics, Project Management, and other internal teams to ensure that customers receive accurate and timely delivery of products. Acts as the first port of call for customers’ queries and orders and ensures the resolution of customer issues. Be able to manage customer orders as primary contact for the duration of each order or small project, and be able to resolve specific issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate / coordinate with staff as appropriate. Ensures accuracy of ERP with regard to commercial master data, payment/trade policy, customer contracts, etc. Shares functional best practices and lessons learned across the organization. Review customer requests and follow up with the internal stakeholders until completion of all necessary actions to obtain customer satisfaction. QUALIFICATIONS: Preferred bachelor’s degree in engineering, Business Administration, or related field with 2+ years relevant work experience in the following: customer experience success, project execution, and supply chain OR Associate’s degree in English, BA, or related field with 3+ years relevant work experience OR High School Diploma/GED with 5+ years of relevant work experience. Budget & Performance Management Data Analysis & Reporting Project Management Customer Satisfaction Inventory Management & Control Logistics Order Handling & Fulfillment Resource Management & Capacity Planning What's in it for you? We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans

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