# Ordertaker, In Room Dining at Kerzner International

Kerzner International is hiring an Ordertaker, In Room Dining in Dubai, United Arab Emirates. Level rates it Little AI ●○○○; you can [apply on Kerzner International](https://jobsbylevel.com/go/31df7fe9-5603-4e88-af72-447dd37f2c50?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Dubai.

## Details

- Company: [Kerzner International](https://jobsbylevel.com/companies/kerzner-international)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Dubai
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/31df7fe9-5603-4e88-af72-447dd37f2c50?utm_medium=ai-agent

## Prepare for this job

The job page lists 4 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/ordertaker-in-room-dining-at-kerzner-international-134895

## Description

Ordertaker, In Room Dining ( 21368 ) Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place. Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert. About The Role Ensures all guest luggage, mail, deliveries, and faxes are delivered in a timely, professional, and efficient manner, ensuring that they are handled responsibly and with care, and delivers exemplary service and provides a memorable impression of service to the guests. Key Duties and Responsibilities • To adhere to the section’s Standard Operating Procedures at all times • To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls • To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our resort • To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests • To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the (Assistant) Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility • To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty is, too, and are adhering to all aspects of the credit policy at all times • To be fully aware of all hotel policies, procedures and government rules & regulations and to always maintain good relations with the police and other local authorities • Assists guests with loading & unloading of luggage as well as delivering it to and collecting it from the guest’s room, ensuring that no damage is done to any piece of luggage. • Delivers any faxes, messages, parcels, mail, newspapers, etc. to guest rooms in a timely manner and always verifies the guest’s name and room number. • Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties, to be equipped to answer guest enquiries and questions. • Records all tasks in the applicable forms or Logbooks. • Communicates with guests effectively, responds well in a timely manner. • Works in a team, i.e., caring about other team members and different nationalities. • Ensures the quality of the Bell Service department. • Welcomes guests and assists with baggage, packages, briefcases etc. • Establishes a good rapport with the guests. • Ensures the transfer of all baggage to guestrooms without delay. • Stores Guest baggage securely & follows hotel policies when requested. • Supervises the security of guests’ property during transfers and/or storage in the baggage area • Always keeps the luggage room clean and in order • To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security • To ensure that the port-cachés/driveways outside the hotel entrances are always kept clean and free of obstacles • Shows the guest around the guest room, explaining the operation of any equipment. • Listens to the guests at all times, strives to respond as quickly as possible to all requests made by guests. • Ensures the transmission of all messages, documents, packages, mails and faxes to all

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/ordertaker-in-room-dining-at-kerzner-international-134895

Source: https://jobsbylevel.com/jobs/ordertaker-in-room-dining-at-kerzner-international-134895

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Level. https://jobsbylevel.com/jobs/ordertaker-in-room-dining-at-kerzner-international-134895.

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