# OTC Senior Subject Matter Expert at ISS

ISS is hiring an OTC Senior Subject Matter Expert in Gdansk, Poland. Level rates it Little AI ●○○○; you can [apply on ISS](https://jobsbylevel.com/go/39907975-a56a-4f9c-90b2-913f4df52b00?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Gdańsk, 80-309.

## Details

- Company: [ISS](https://jobsbylevel.com/companies/iss)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Gdańsk, 80-309
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/39907975-a56a-4f9c-90b2-913f4df52b00?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=otc-senior-subject-matter-expert-at-iss-b99fb3

## Description

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites, together, we make places while transforming businesses to have an even more positive impact on societies, the environment and our people. Location: Gdańsk Language: English Main purpose of the position We are seeking an experienced and detail-oriented professional to join our team as a OTC Senior SME (Order-to-Cash) . In this role, you will play a crucial part in our OTC processes, focusing on customer setup and maintenance, cash application and cash collection. The Senior OTC SME will be responsible for ensuring accuracy in financial data management, driving process improvements and providing mentorship and knowledge support to junior team members. Your area of responsibility will include ensuring correct and timely invoicing setup , minimizing the number of credit notes issued and thereby supporting timely customer payments and maintaining low levels of overdue accounts receivable. The OTC Senior SME will also act as a key coordinator within the team and a trusted partner to the Team Leader , supporting day-to-day operations, task prioritization, knowledge sharing, issue resolution and the smooth execution of OTC processes. If you are a motivated and experienced OTC professional with strong coordination and leadership capabilities, we invite you to apply for the position of OTC Senior SME . Join our dynamic team and contribute to the success and continuous improvement of our OTC operations. What you will do Demonstrate strong end-to-end process understanding , including billing setup, bookkeeping, accounting documents, reconciliations, troubleshooting, testing and specification of new solutions. Independently execute and prioritize monthly tasks, identifying errors and process-related issues and resolving them promptly. Set and achieve own goals, with a focus on improving the Order-to-Cash (OTC) area and minimizing the number of credit notes issued. Take responsibility for correct accounting related to canteen operations and ensure timely pass-through invoicing to customers. Take ownership of invoicing and reporting setup , including collective, summarized and attachment invoicing. Take on additional responsibilities related to end-to-end process management as a Senior SME . Serve as Subject Matter Expert for various reports, overseeing their preparation by Associates and supporting internal reporting related to cash, bad debt and overdue receivables. Act as a coordinator within the OTC team and a trusted partner and key support to the Team Leader , supporting day-to-day operations, task prioritization, knowledge sharing and issue resolution. Provide guidance and knowledge support to less experienced team members. Identify opportunities for process improvements and actively contribute to the implementation of new solutions. Cooperate closely with internal and external stakeholders and confidently represent the OTC area during business meetings. Professional skills you possess Minimum 5 years of relevant professional experience, preferably within Order-to-Cash (OTC) or closely related finance processes , with solid exposure to Order-to-Invoice (OtI) and/or Invoice-to-Cash (ItC). Experience within an SSC/BPO or international finance environment would be an advantage. Excellent accounting understanding with solid knowledge of OTC processes, data and system logic . Strong knowledge of Excel , including advanced formulas, data analysis and basic VBA. SAP understanding or experience with a similar ERP system. Experience with Power BI would be a nice to have. Experience with Coupa would be a nice to have. Fluent English. Strong stakeholder management skills and confidence in communicating with business representatives during meetings. Key Qualifications Strong problem-solving and critical thinking skills . Customer-oriented attitude with effective internal and external

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/otc-senior-subject-matter-expert-at-iss-b99fb3

Source: https://jobsbylevel.com/jobs/otc-senior-subject-matter-expert-at-iss-b99fb3

## Cite this page

Level. https://jobsbylevel.com/jobs/otc-senior-subject-matter-expert-at-iss-b99fb3.

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