# Partner & Agentforce Contact Center, Solution Consulting Director at Salesforce

Salesforce is hiring a Partner & Agentforce Contact Center, Solution Consulting Director for a remote role open to applicants in United States. It pays $171k-$273k a year and Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/eb82e9b9-be7d-4832-a09b-62f50d1dda6b).

AI Level 1, AI centrality 26 out of 100. Remote (Washington - Remote).

## Details

- Company: [Salesforce](https://jobsbylevel.com/companies/salesforce)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Remote (Washington - Remote)
- Salary: $171k-$273k
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/eb82e9b9-be7d-4832-a09b-62f50d1dda6b

## Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. About the Role The Solution Director, specializing in our Voice-centric product solutions, is a recognized expert and demonstrated thought leader in the technical and functional application of Voice and Contact Center solutions for enterprise customer engagements. This role significantly influences the successful architecture and delivery of complex cloud telephony projects, while driving expertise, knowledge sharing, and community growth within the CSG Professional Services team. This senior-level position sits within CSG Professional Services, in the Emerging Specialized Delivery team. You will serve as a strategic advisor and Salesforce product and platform expert to the company's largest, most complex enterprise customers, guiding them through transformational initiatives utilizing Agentforce Contact Center (AFCC), Partner Contact Center (formerly SCV), Voice AI, and core Contact Center as a Service (CCaaS) ecosystems. Key Responsibilities Serve as a trusted advisor to the client , providing architectural leadership on designing scalable voice workflows, CTI integrations, and real-time media/data flows across the Agentforce Contact Center (AFCC) and Partner Contact Center product suites. Guide customers and colleagues in rationalizing and deploying advanced voice technologies—including Agentforce, Einstein Conversation Insights, Conversational IVR, and speech analytics—to drive omnichannel experiences. Architect Complex Telephony Solutions: Design and oversee the integration of enterprise CCaaS platforms (e.g., Amazon Connect, Genesys Cloud, Five9) with the Salesforce platform, handling nuances like SIP trunking, WebRTC, carrier connectivity, and network latency optimization. Identify and proactively manage risk areas on high-profile engagements within the Emerging Specialized Delivery practice, and commit to seeing complex telephony routing and integration issues through to complete resolution. Manage customer expectations; negotiate solutions to complex telephony and integration problems with both the customer and third-party voice vendors/partners. Review and correct project/program direction , approach, and key artifacts (e.g., dial plan designs, routing logic, data models) to keep programs on track and solutions scalable. Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community's overall knowledge base, technical assets, and reference architectures for voice deployments. Required Qualifications & Skills 10+ years of enterprise architecture or consulting experience, with at least 5 years of dedicated, hands-on experience in Contact Center, CCaaS, or Voice technologies. Deep technical expertise in Partner Contact Center , and at least one leading telephony platform (e.g., Amazon Connect, Genesys Cloud, Five9). Agentforce Contact Center knowledge (AFCC) or other contact center platforms an asset. Extensive foundational knowledge of voice and telephony concepts, including PBX, ACD, IVR, SIP, WebRTC, CTI protocols, softphones, and real-time media streaming. Proven ability to design complex contact routing strategies, queue management, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/partner-agentforce-contact-center-solution-consulting-director-at-salesforce-4a073a

Source: https://jobsbylevel.com/jobs/partner-agentforce-contact-center-solution-consulting-director-at-salesforce-4a073a

## Cite this page

Level. https://jobsbylevel.com/jobs/partner-agentforce-contact-center-solution-consulting-director-at-salesforce-4a073a.

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