# Partner Operations Analyst at Cisco

AI Level 1, AI centrality 0 out of 100. Remote (Ann Arbor, Michigan, US).

## Details

- Company: [Cisco](https://jobsbylevel.com/companies/cisco)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Remote (Ann Arbor, Michigan, US)
- Salary: $120k-$158k
- Posted: October 6, 2026
- Apply: https://jobsbylevel.com/go/f9a22c1d-dd47-417f-b8dc-a06c7ef70787

## Description

The application window is expected to close on: November 15, 2026. NOTE: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Candidate will work remotely in any location in the US. Meet the Team Cisco is leading innovative initiatives to empower Managed Service Providers (MSPs) through solutions like the Cisco Secure MSP Center , helping MSPs simplify how they deliver security services to their customers. This brings together Cisco’s Duo, Umbrella, Secure Endpoint, and Email Threat Defense offerings to provide cloud-delivered security that protects users, devices, and distributed locations. Our team supports the growth and evolution of these MSP solutions by partnering across Cisco to improve operations, simplify processes, and create a seamless experience for our MSP partners. As the program continues to expand into new markets and incorporate additional Cisco offerings, the team plays an important role in scaling the business and helping Cisco deliver secure, flexible solutions to more customers. You’ll join a collaborative, cross-functional team working in an evolving environment. The team brings together expertise across operations, support, technology, sales, and partner engagement, creating opportunities to work across the organization and make a direct impact on the growth of Cisco’s MSP business. Your Impact As a Partner Operations & Support Analyst , you will support Cisco’s MSP partners by resolving technical, sales, account, ordering, and billing inquiries and ensuring timely, accurate issue resolution. You will handle a high volume of partner tickets, using research and historical data to identify solutions and improve the partner support experience. You will lead multi-functional initiatives that improve operational efficiency, develop scalable processes to support MSP operations, and be responsible for monthly billing processes for thousands of partners. You will analyze partner demographics, commissions, and system migration data to develop financial insights and key metrics that support business decisions and leadership reporting. You will also provide guidance to teammates and partners to improve consistency and effectiveness across MSP operations. Minimum Qualifications 3+ years of experience in partner support, customer support, or issue resolution, including independently researching and resolving customer issues using historical ticket data. Experience identifying and implementing process improvements or operational initiatives, including documenting requirements, defining workflows, and measuring outcomes. Experience performing financial analysis and reporting using Microsoft Excel, including pivot tables, VLOOKUP/XLOOKUP, and data modeling with large datasets. Experience using CRM systems such as Salesforce to manage partner or customer data, maintain account records, and generate performance reports. Experience managing a high-volume workload involving multiple concurrent priorities and changing deadlines. Preferred Qualifications Experience in partner operations, billing, or tax-related tasks within a SaaS environment, along with knowledge of the MSP/MSSP route-to-market. Proficiency in utilizing ticketing systems (such as Zendesk or ServiceNow) to effectively manage and resolve high volumes of support requests. Technical familiarity with industry-standard ERP systems (such as NetSuite or Zuora) and data analysis or BI tools (such as Looker). Familiarity with Cisco products or cloud-delivered security solutions, alongside exceptional problem-solving skills to influence customers across various levels. Attention to detail with the ability to dissect complex issues, identify root causes, and translate them into actionable solutions while providing high-quality customer support through clear, professional communication. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era –

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Source: https://jobsbylevel.com/jobs/partner-operations-analyst-at-cisco-cd6d95

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