# Patent Prosecution Customer Success Manager at RELX

RELX is hiring a Patent Prosecution Customer Success Manager. It pays $72k-$119k a year and Level rates it Little AI ●○○○; you can [apply on RELX](https://jobsbylevel.com/go/7c45ffac-584d-4185-a2ab-8635638a5e97?utm_medium=ai-agent).

AI Level 1, AI centrality 26 out of 100. Horsham, PA (Walnut Grove).

## Details

- Company: [RELX](https://jobsbylevel.com/companies/relx)
- AI level: AI Level 1 (score 26 out of 100)
- Location: Horsham, PA (Walnut Grove)
- Salary: $72k-$119k
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/7c45ffac-584d-4185-a2ab-8635638a5e97?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=patent-prosecution-customer-success-manager-at-relx-a1b084

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/patent-prosecution-customer-success-manager-at-relx-a1b084

## Description

Are you passionate about helping innovators maximize the value of cutting-edge intellectual property solutions? Do you enjoy building strong customer relationships, delivering impactful training, and driving customer success through technology and innovation? About our Team At LexisNexis Intellectual Property Solutions, our mission is to bring clarity to innovation by delivering better outcomes to the innovation community. Each and every day, the work our team does supports the development of new technologies and processes that ultimately advance humanity. Helping our customers reach their goals is our primary focus. We enable innovators to accomplish more by helping them make informed decisions, be more productive, comply with regulations and ultimately achieve superior results. Our overall success is measured by how well we deliver these results. We are proud to directly support and serve these innovators in their endeavors to better humankind. About the Role As a Customer Success Manager, you will serve as a subject matter expert for the LexisNexis Intellectual Property product suite, helping customers realize value from our solutions through training, presentations, demonstrations, and strategic engagement. You will work closely with customers and internal teams to drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience while supporting innovation across the intellectual property community. Responsibilities Take action to increase awareness and drive usage and preference of LN content, products and services Identify and target revenue and growth opportunities within assigned market and/or accounts Demonstrate deep product knowledge, act as internal resource for Product, Sales and Marketing teams Create and deliver specialized customer presentations to drive usage and communicate the value proposition and competitive differentiators Provide support and training for the sales team through joint calls, demonstrations and training Research the competitive landscape to present analyses of the market to Product, Segment and Marketing Use generative AI tools to increase personal and team efficiency in research, customer communications, training content, and usage analysis Requirements Equivalent experience in a customer-facing role Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities Strong troubleshooting and problem-solving skills Excellent communication skills (verbal, written and presentation) Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations Experience using a CRM system (e.g., Salesforce) Experience working collaboratively with cross-functional teams Ability to travel (approximately 25%) Preferred Requiements: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the

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Source: https://jobsbylevel.com/jobs/patent-prosecution-customer-success-manager-at-relx-a1b084

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