# Patient Operations Lead, Japan at Eucalyptus

Eucalyptus is hiring a Patient Operations Lead, Japan in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on Eucalyptus](https://jobsbylevel.com/go/42ab17d7-d5cf-4225-8d13-e39aba3a0298?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. JP - HQ - Tokyo.

## Details

- Company: [Eucalyptus](https://jobsbylevel.com/companies/eucalyptus)
- AI level: AI Level 1 (score 37 out of 100)
- Location: JP - HQ - Tokyo
- Posted: April 16, 2026
- Apply: https://jobsbylevel.com/go/42ab17d7-d5cf-4225-8d13-e39aba3a0298?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=patient-operations-lead-japan-at-eucalyptus-fd88f0

## Description

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally. We hope that's you. About the Role (What You’ll Be Doing) We are seeking a Patient Operations Lead (Japan) to build and scale a safe, high-quality, and compliant clinical operation in one of our most important growth markets. This role will lead the development of a scalable prescriber workforce , establish strong clinical governance frameworks aligned with Japanese regulations , and act as the primary clinical representative for the Japan market. You will work closely with global and local teams - including product, pharmacy partners, and patient support to ensure high-quality, culturally appropriate care delivery . This role requires a balance of hands-on execution and strategic leadership in a fast-paced, high-growth digital health environment. Key Responsibilities Clinical Strategy & Market Development (Japan) Lead clinical input for new product launches and market expansion in Japan Adapt global clinical models to align with local regulations, prescribing practices, and patient expectations Shape and continuously improve Japan-specific models of care Workforce Scaling & Prescriber Management Build and scale a reliable, high-quality prescriber network in Japan Partner with hiring teams to design and execute screening, assessment, and onboarding processes Establish systems for rostering, utilisation, and performance management Support clinicians with clear guidance, ensuring consistent and safe prescribing practices Clinical Quality, Insights & Risk Management Monitor clinical performance through audits, data analysis, and prescriber insights Lead clinical incident and complaint management , including triage, escalation, and resolution Implement continuous quality improvement initiatives to enhance patient outcomes Develop scalable clinical guardrails and safety protocols Clinical Advisory & Cross-Functional Collaboration Act as the clinical subject matter expert ** for Japan across all functions Review and localise clinical content, patient communications, and educational materials Collaborate closely with pharmacy partners, operations, and patient support teams Ensure effective coordination for clinical risk management and escalation pathways Clinical Governance & Compliance (Japan) Establish and maintain clinical governance frameworks aligned with Japanese healthcare regulations Develop clear clinical protocols (e.g., prescribing criteria, eligibility thresholds, escalation processes) Support regulatory readiness, audits, and compliance requirements Work closely with external stakeholders to ensure adherence to local standards of care Practitioner Collaboration & Leadership Act as the primary escalation point for Japanese prescribers and clinicians Foster strong collaboration between remote practitioners and internal teams Provide clinical leadership, guidance, and ongoing support to practitioners External Engagement & Stakeholder Management Build relationships with regulatory bodies, clinical associations, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/patient-operations-lead-japan-at-eucalyptus-fd88f0

Source: https://jobsbylevel.com/jobs/patient-operations-lead-japan-at-eucalyptus-fd88f0

## Cite this page

Level. https://jobsbylevel.com/jobs/patient-operations-lead-japan-at-eucalyptus-fd88f0.

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