# Patient Support Program Lead (10 Month Contract/Secondment) at GSK

GSK is hiring a Patient Support Program Lead (10 Month Contract/Secondment). Level rates it Little AI ●○○○; you can [apply on GSK](https://jobsbylevel.com/go/5b6f1f28-dc35-4cdb-8f37-0e6088bc39cd?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (Mississauga Milverton Drive).

## Details

- Company: [GSK](https://jobsbylevel.com/companies/gsk)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (Mississauga Milverton Drive)
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/5b6f1f28-dc35-4cdb-8f37-0e6088bc39cd?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=patient-support-program-lead-10-month-contract-secondment-at-gsk-10ce0e

## Description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary In this role, you will lead patient support programs that make a real difference in people’s lives. You will partner across teams and with external vendors to deliver caring, smooth, and effective support to patients. Your leadership will ensure these programs run well, keep patients at the center, and improve access to important therapies. We value someone who is collaborative, passionate about patients, and ready to grow with us. Join us to build your career while shaping health outcomes and advancing GSK’s mission of uniting science, technology, and talent to get ahead of disease together. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: Lead the design, implementation, continuous improvement and performance monitoring of PSPs that will deliver on customer experience standards. In collaboration with global supply chain, develop wholesale distribution strategy for new product launches and act as primary contact with external vendor to manage wholesaler/distributor set-up, direct account policy and ongoing channel operations oversight. With cross-functional collaboration, lead the conduct of RFPs to select optimal vendor partners that are aligned to our culture and can best deliver on our desired program experience/outcomes in a cost-effective manner. Embed the voice of the customer throughout the design and implementation of the PSP through leading patient focus group discussions and facilitating workshop sessions at HCP advisory boards. Manage PSP and preferred specialty pharmacy vendor relationships to ensure key performance metrics (KPIs) are met. Monitor and report KPIs for PSP and Specialty Pharmacy and work collaboratively with vendor partner to expeditiously manage any issues Provide education and training as appropriate to cross functional partners on Program service offerings Ability to work directly with field staff and vendor partners to proactively resolve program issues reported from HCPs or other sources. Collaborate with cross-functional partners to develop and align on annual budgets to ensure resources are allocated effectly to meet Program objectives. Monitor Program expenditures to ensure accurate invoicing and adherence to the established budget. Idenfiy and implement cost saving strategises without compromising the quality of the patient support services. Conduct continuous audits of patient support program to ensure adherence to establish portocols and regulatory standards including Contract management, KPI Monitoring, and Quality Assurance Calls. Collaborate with vendor to build data collection platform and analytical reports to provide real-time market insights as well as payer-specific reporting tools. Identify and address training, performance, and competency needs of vendor to ensure achievement of business objectives. Continuously assess performance and program delivery against business needs. Identify external and internal factors impacting performance and develop a plan to address them. Collaborate with Commercial partner(s) to create patient services brand concept and value proposition through market research, as well as service

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/patient-support-program-lead-10-month-contract-secondment-at-gsk-10ce0e

Source: https://jobsbylevel.com/jobs/patient-support-program-lead-10-month-contract-secondment-at-gsk-10ce0e

## Cite this page

Level. https://jobsbylevel.com/jobs/patient-support-program-lead-10-month-contract-secondment-at-gsk-10ce0e.

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