# Patient Support Specialist, Australia Support at Eucalyptus

Eucalyptus is hiring a Patient Support Specialist, Australia Support in Manila, Philippines. Level rates it Little AI ●○○○; you can [apply on Eucalyptus](https://jobsbylevel.com/go/e6ee3d0d-927c-4699-8d4e-8729894e71e1?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Manila, Manila, Philippines.

## Details

- Company: [Eucalyptus](https://jobsbylevel.com/companies/eucalyptus)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Manila, Manila, Philippines
- Posted: February 28, 2026
- Apply: https://jobsbylevel.com/go/e6ee3d0d-927c-4699-8d4e-8729894e71e1?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=patient-support-specialist-australia-support-at-eucalyptus-8ba2b8

## Description

We're the world's leading consumer healthcare platform, supporting millions of patients across the US, Australia, the UK, Germany, Japan, Spain and Canada. We're driven by the belief that good health should last a lifetime, and that to get there we need to deliver the personalised, high quality and empathetic care that the traditional system cannot support. You'll partner with our care teams of prescribers, nurses, health coaches, pharmacists and dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined Hims & Hers so that you can do all of the above on a bigger scale, with more ambition, a stronger global brand and the resources to deliver care to patients in dozens of countries. We're looking for people who appreciate and are excited by the enormity and uniqueness of this challenge, and want to work in the most ambitious, smart, fast moving and positive sum environment of their lives to transform how healthcare is delivered globally. We hope that's you. About the role (What you'll be doing) This isn’t your ordinary customer support role. You won't just be executing processes or answering tickets; you'll be at the forefront of resolving patient issues and delivering high-quality care. As a Customer Support Specialist, you’ll be an essential part of our mission to provide outstanding support to our patients -- either e-mail, chat, and inbound or outbound calls. Your core responsibilities: Patient-Centric Problem Solving: You'll take ownership of patient issues, ensuring they are resolved swiftly and effectively. Your focus is on delivering the highest standard of care and support, making a real difference in the lives of our patients. Collaborative Partnerships: Work closely with our doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for our patients, ensuring seamless communication and collaboration across teams. Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals. Process Improvement & Innovation: Identify opportunities to enhance our services through optimized processes and automation. You’ll not only spot inefficiencies but also take the initiative to design and implement solutions that improve our support operations. Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to your colleagues and team leaders. Your attention to detail will be crucial in preventing future problems and enhancing our service quality. About you (Who you are): You have 2+ years of experience in Telehealth or healthcare support, customer service, tech support or other problem solving roles (e.g. virtual assistance, travel and hospitality, financial services, e-commerce support, real estate, logistics) You love solving problems and driving outcomes for patients and customers You have strong attention to detail You have strong English written and verbal communication skills, and the ability to use a range of tones of voice to interact with customers You have strong computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a must) You are fantastic at anticipating next steps and taking proactive action You have an interest in healthcare and wellness, or experience in the healthcare space or allied services Why you should join Euc Our teams are incredibly passionate - Our talent bar is high and our work ethic is strong. You’ll get to stretch yourself everyday and work amongst people who care deeply about our patients. You’ll be given autonomy to tackle interesting problems and receive regular feedback from a supportive team We’ll have your back when you need us the most - You’ll be able to lean on a range of leave offerings to support you when needed from Day 1, this includes: sick,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/patient-support-specialist-australia-support-at-eucalyptus-8ba2b8

Source: https://jobsbylevel.com/jobs/patient-support-specialist-australia-support-at-eucalyptus-8ba2b8

## Cite this page

Level. https://jobsbylevel.com/jobs/patient-support-specialist-australia-support-at-eucalyptus-8ba2b8.

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