# Payment Analyst - GA at RBC

RBC is hiring a Payment Analyst - GA in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on RBC](https://jobsbylevel.com/go/7b6f4705-53d7-448e-a1b2-24c71f74a07a?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. TORONTO, Ontario, Canada.

## Details

- Company: [RBC](https://jobsbylevel.com/companies/rbc)
- AI level: AI Level 1 (score 38 out of 100)
- Location: TORONTO, Ontario, Canada
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/7b6f4705-53d7-448e-a1b2-24c71f74a07a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=payment-analyst-ga-at-rbc-947dbd

## Description

Job Description What is the opportunity? As a Payment Analyst - GA will be reporting to the Manager, U.S. Payments Processing. In this role, you are primarily focused on providing professional, attentive service to the first point of contact representatives by accurately fulfilling requests regarding external customer wire origination and document collection. It relates to both domestic and international wires - while taking accountability for delivering a superior client experience including effective problem resolution. You are also responsible for adhering to all regulatory and KYC “Know Your Customer” guidelines including some knowledge of sanctions and Anti Money Laundering rules when processing the wire transfer request. All responsibilities carried out by US Regulations, Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy Principles. **Please note this is a 1 year contract position What you will do? Answering Wire Transfer origination calls, collecting all information required and completion of initial callback verbatim disclosure Ensuring all outgoing and incoming Wire requests are processed as per documented procedures, proper authorization, approval, and control procedures. Complete Wire Transfer requests from the first point of contact customers and representatives. Partner with colleagues to ensure the delivery of superior client experience. They are demonstrating a high standard of client care, actively listening to internal/external clients to understand their needs and take ownership of problems and issues. Ensure accuracy and timeliness to meet service levels and minimize customer impact. Identify and proactively escalate all potential interest claims, Client complaints or any suspicious transactions situations promptly to mgmt. Adhere to exception processes established within Payments Processing to mitigate operational, reputation and business risk. What do you need to succeed? Must Have Strong organizational & decision-making skills Ideally, the candidate must be fluent with Microsoft office suite of products and be technologically independent. Customer Service / Contact Centre experience Shift Flexibility (Evenings, weekends, statutory holidays as required) Team follows a US holiday calendar Nice to Have In-depth knowledge of day to day Payments Processing procedures. Knowledge of BESS, SWIFT and Fed Line along with their respective rules. As well as the following applications: RBC Express, PeopleSoft, Epitome, SP&S, Image Center, Web CSR, Eserve and PD Teller Job Skills Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services Additional Job Details Address: 180 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: TECHNOLOGY AND OPERATIONS Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2026-10-30 Application Deadline: 2026-11-14 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/payment-analyst-ga-at-rbc-947dbd

Source: https://jobsbylevel.com/jobs/payment-analyst-ga-at-rbc-947dbd

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