# Payments Operations Lead at Teya

Teya is hiring a Payments Operations Lead in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Teya](https://jobsbylevel.com/go/3bc86333-cb5a-4930-9a35-501f0f2724fe?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. London.

## Details

- Company: [Teya](https://jobsbylevel.com/companies/teya)
- AI level: AI Level 1 (score 33 out of 100)
- Location: London
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/3bc86333-cb5a-4930-9a35-501f0f2724fe?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=payments-operations-lead-at-teya-31ddcf

## Description

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The role The Payments Operations Lead brings Teya’s payments and settlement operations together into one reliable, well-controlled capability. Today the operational work behind our outbound payments and merchant settlements is spread across many people and teams, and too much of it falls on our product teams, taking time away from building. This role changes that. You’ll own the day-to-day running of payments and settlements, standardise and document the core processes, put the right controls around them, and handle the steady stream of ad hoc issues that come with a fast-growing payments business. It’s a hands-on, execution-focused role. You’ll be the first person in the capability, landing in a messy environment, bringing order to it and getting things done, with scope to add one or two people as it grows. You’ll work closely with Payments, Product, Finance, Compliance and Customer Operations, and with our banking and payment partners. What’s in scope Outbound payments across SEPA, Faster Payments and SWIFT. Merchant settlements and payouts, including rejected and returned settlements. Reconciliation and the investigation and clearing of breaks. Returns, recalls and misdirected payments. Returning withheld and residual funds to merchants after they leave Teya. Banking and payment partner relationships, including the service levels we agree with them. Funding and liquidity across our operational accounts, working with Treasury. Testing and running our payment rails, working with our payment specialists. What you’ll do Take ownership of payments and settlement operations that currently sit across multiple teams, and centralise them into a single, clearly owned capability. Map how each process runs today, then standardise, document and operate it, with runbooks that do not rely on product team time. Run the day-to-day execution of payments and settlements, making sure money goes out accurately and on time. Own the operational relationship with our banking and payment partners: agree service levels, track performance against them, and escalate and resolve issues when partners fall short. Work with Treasury to forecast and manage funding and liquidity across our accounts, so payments and settlements are never held up by an unfunded account. Work with our payment specialists to test and run our payment rails, including new rails, partner changes and scheme updates, before and after they go live. Put the right controls in place and keep them working: maker-checker and approval limits, reconciliation, safeguarding, sanctions screening and Confirmation of Payee on outbound payments, and handling of misdirected and fraudulent payments, working with Finance and Compliance. Own incident handling for payment and settlement failures, and work with Operational Resilience on continuity plans, since payments are among our most important services. Be the go-to person for ad hoc and unexpected payment issues: investigate, resolve, and turn recurring problems into repeatable

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/payments-operations-lead-at-teya-31ddcf

Source: https://jobsbylevel.com/jobs/payments-operations-lead-at-teya-31ddcf

## Cite this page

Level. https://jobsbylevel.com/jobs/payments-operations-lead-at-teya-31ddcf.

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