# Payroll Administrator at Serco

Serco is hiring a Payroll Administrator. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/ff34f4bd-94f5-4821-8f52-170a01c86796?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Solihull, West Midlands, United Kingdom.

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Solihull, West Midlands, United Kingdom
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/ff34f4bd-94f5-4821-8f52-170a01c86796?utm_medium=ai-agent

## Description

Payroll Administrator Salary: Competitive 12-Month Fixed-Term Contract Location: Hybrid working. During your initial training period, you will be required to attend our Homer Road, Solihull office daily. Once training is complete, the role will move to a hybrid working arrangement with a minimum of two days per week in the office. Join Our Payroll Team We are looking for a detail-oriented and customer-focused Payroll Administrator to join our busy payroll team on a 12-month fixed-term contract. Supporting the processing of payroll for approximately 27,000 employees across multiple pay frequencies, you'll play a vital role in ensuring colleagues are paid accurately and on time. This is an excellent opportunity for someone with some payroll exposure, or a strong administrative background, who enjoys working with data, solving problems and delivering outstanding customer service. You'll gain valuable payroll experience while working within a supportive team environment. What You'll Be Doing Payroll Processing & Administration Process payroll transactions including salary changes, absences, overtime, bonus payments and statutory payments. Accurately input and maintain employee data within payroll systems. Carry out payroll validation checks and reconciliations to ensure accuracy before payroll deadlines. Support the delivery of payroll services in line with internal procedures and UK legislation. Employee Support & Query Resolution Respond to payroll queries via telephone and email in a professional, helpful and empathetic manner. Investigate and resolve payroll issues, escalating complex cases where appropriate. Provide guidance on payslips, deductions, tax codes and payroll-related queries. Record and monitor query trends to support continuous improvement initiatives. Compliance & Data Accuracy Ensure payroll processing complies with statutory requirements, including PAYE, National Insurance and statutory payments. Maintain high levels of data accuracy and confidentiality. Adhere to GDPR and company policies when handling sensitive employee information. What We're Looking For Essential Skills & Experience Previous administrative experience, ideally within payroll, finance, HR or a shared services environment. Good understanding of data entry and working accurately with large volumes of information. Confident communicator with excellent telephone and customer service skills. Strong attention to detail and the ability to identify discrepancies. Comfortable working to deadlines in a fast-paced environment. Proficient in Microsoft Office, particularly Excel. Desirable Some knowledge of UK payroll processes and payroll legislation. Experience using payroll or HR systems such as ResourceLink, SAP HR or similar. Experience handling payroll-related queries. Personal Attributes Highly organised with excellent attention to detail. Positive, proactive and eager to learn. Strong problem-solving and investigative skills. Able to manage multiple priorities while maintaining accuracy. Professional and discreet when handling confidential information. Collaborative team player with a customer-focused approach. Open to feedback, training and continuous development. Why Join Us? This role offers the opportunity to build payroll expertise within a large and complex organisation while working alongside experienced payroll professionals. If you enjoy working with numbers, solving problems and delivering a great service to internal customers, we'd love to hear from you. Benefits Pension 6% employer matched Annual leave 25 days + bank holidays Life assurance 2x base salary if in pension, (1x if not) Flexible working to support work-life balance Other notable benefits: Employee Assistance Programme 30% Serco Leisure Centre Discount Option to buy additional leave Charitable payroll giving A wide range of discounts A little bit about us: At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/payroll-administrator-at-serco-e9ffb0

Source: https://jobsbylevel.com/jobs/payroll-administrator-at-serco-e9ffb0

## Cite this page

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