# People Matters Senior Specialist at Aon

Aon is hiring a People Matters Senior Specialist in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Aon](https://jobsbylevel.com/go/ec7f1e5e-557f-4b50-9bc6-748faf003a61?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bengaluru, India.

## Details

- Company: [Aon](https://jobsbylevel.com/companies/aon)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bengaluru, India
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/ec7f1e5e-557f-4b50-9bc6-748faf003a61?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=people-matters-senior-specialist-at-aon-86bf79

## Description

Job Title- People Matters Senior Specialist Solution Line-People Matters, People Organisation Position type- Full Time Work Location- Noida/Bangalore Working style- Hybrid GCF Level- P35 Shift Time- 5.30 PM to 2.30 AM IST People Manager role: No Required education and certifications critical for the role- Bachelor’s degree or equivalent years of proven experience. Required years of experience – 7+ years of proven experience. Aon is in the business of better decisions At Aon, we invent decisions for the better to safeguard and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. Information about the business Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business. General description of role: Part of Aon Business Services, the Senior Specialist engaged in People Matters functions under the operational direction of the manager responsible for People Matters. The role offers consistent and scalable support for defined employee and supervisor services at Aon. It supports high-volume work by applying the Global Capability Center model. Being part of the workforce solutions service-delivery team, the role includes performance-management support, leave and health support administration, and policy consultation. These tasks fall under first-level and validated Tier 2 categories. The role uses policies, SOPs, templates, decision tools, service standards, and defined criteria for customer concerns. This role supports North America. Job responsibilities: Core Responsibilities Colleague and manager support Serve as an initial point of contact for defined policy, attendance and employee health, performance-management and ER operational-support inquiries. Provide timely, consistent guidance using policies, knowledge articles, templates and decision tools. Resolve primary and approved secondary work within a clearly detailed scope and refer colleagues to the appropriate internal or external owner when another team performs the transaction. Explain available People resources and self-service channels. Intake, triage and case management Receive and document inquiries through designated channels; assess, categorize, prioritize, assign or route each case using aligned triage logic. Identify matters requiring colleague-record review, a requested exception, individual judgment, a regulated decision or specialist expertise and advance promptly. Maintain accurate Ethics Point or approved case-management records, including required fields, related cases, attachments, actions, status and handoff notes. Supervise assigned work against service levels and follow up on delayed or incomplete activity. Defined service delivery Policy consultation involves locating policies and explaining applicable rules. It also includes guiding colleagues to self-service resources or the accurate owner or vendor. Additionally, it involves routing case-specific decisions or transactions to the designated People Matters Center of Excellence as defined. Performance management: support informal and formal coaching through process navigation, templates, draft review for completeness and clarity, delivery confirmation and documentation. Route PIPs, mutual agreements, termination decisions, disputes, appeals and exceptions with assistance from the People Matters support unit. Absence and wellbeing: deliver approved Tier 1 and Tier 2 administration, workplace-adjustment and return-to-work support, provider coordination, documentation and routing in line with the established process flow. ER operational support: complete standardized

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Source: https://jobsbylevel.com/jobs/people-matters-senior-specialist-at-aon-86bf79

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