# People Matters Senior Specialist at Aon

Aon is hiring a People Matters Senior Specialist. Level rates it Little AI ●○○○; you can [apply on Aon](https://jobsbylevel.com/go/677bc1a1-42f2-42c5-9c8b-34484303ecc4?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Makati City, Philippines.

## Details

- Company: [Aon](https://jobsbylevel.com/companies/aon)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Makati City, Philippines
- Posted: September 28, 2026
- Apply: https://jobsbylevel.com/go/677bc1a1-42f2-42c5-9c8b-34484303ecc4?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=people-matters-senior-specialist-at-aon-fcc60f

## Description

AON IS IN THE BUSINESS OF BETTER DECISIONS Aon exists to shape decisions for the better — to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. INFORMATION ABOUT THE BUSINESS: Aon is a leading global professional services firm providing a broad range of risk, retirement, and health solutions. Our colleagues provide our clients in over 120 countries and sovereignties with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business. Aon provides equal employment opportunities (EOO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. Role Summary This People Matters Senior Specialist is responsible for the intake, triage, routing, and resolution of general inquiries, ensuring seamless continuity of support while balancing global policies with local regulatory requirements. Working across multiple functions, the Senior Specialist maintains accurate case management data, escalates issues appropriately, and delivers against service level agreements to enhance the overall colleague experience. This role requires exceptional organizational skills and navigation bringing a high level of confidence to the fundamental aspects of employee relations. This position reports to the People Matters Manager within People Operations and is a contributor to the overall People Matters support model. Core Responsibilities Colleague & Manager Support Delivering responsive, high-quality support that promotes a positive and consistent colleague experience. Provide guidance and support to colleagues and managers on People policies, absence management, general processes, and available resources. Supports administrative tasks and documentation adjacent to employee relations activities. Intake, Triage & Case Management Supports intake, assessment, routing, and resolution of employee concerns, grievances, and requests through case management portals. Apply established processes to ensure inquiries are addressed efficiently and escalated appropriately when required. Maintains accurate case documentation and governance standards within case management systems. Policy Interpretation & Compliance Interpret and apply People policies consistently while supporting adherence to local employment regulations and global standards. Identify policy-related risks, regulatory considerations, and opportunities for process improvement. Partner with stakeholders to ensure equitable, compliant, and consistent outcomes. Cross-Functional Partnership & Service Excellence Collaborate closely with People teams, business leaders, Legal, Compliance, Wellbeing, and other support functions to resolve issues and deliver seamless support. Contribute to a highly collaborative operating model that creates continuity of work across teams and functions. Consistently meet SLA commitments and service delivery expectations. Data, Insights & Escalation Management Capture and maintain accurate case data to support reporting, trend analysis, and continuous improvement efforts. Identify emerging patterns, risks, and opportunities from colleague inquiries and escalate concerns appropriately. Support data-driven decision-making that enhances employee relations practices and the overall colleague experience. Success Measures Timely resolution of colleague inquiries and employee relations matters. Consistent achievement of service level agreements and quality standards. Strong stakeholder partnerships and cross-functional collaboration. Accurate case management, compliance,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/people-matters-senior-specialist-at-aon-fcc60f

Source: https://jobsbylevel.com/jobs/people-matters-senior-specialist-at-aon-fcc60f

## Cite this page

Level. https://jobsbylevel.com/jobs/people-matters-senior-specialist-at-aon-fcc60f.

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